To manage and enhance digital payment products, including UPI, IMPS, NEFT, RTGS, and merchant payment solutions, through product development, business growth initiatives, customer experience enhancement, regulatory compliance, and ecosystem partnerships to drive adoption and business outcomes.
Responsibilities- Manage the end-to-end lifecycle of UPI, IMPS, NEFT, RTGS, and merchant payment products, including product enhancements and customer experience improvements.
- Drive customer acquisition, transaction growth, product adoption, and business performance across digital payment channels.
- Lead implementation of new payment features, product enhancements, and regulatory changes in alignment with business objectives.
- Collaborate with Technology, Operations, Risk, Compliance, and Business teams to ensure seamless product delivery and execution.
- Monitor product performance, transaction success rates, operational SLAs, customer feedback, and complaint trends and implement improvement initiatives.
- Ensure compliance with RBI, NPCI, and internal governance requirements applicable to digital payment products.
- Manage relationships with NPCI, payment partners, fintechs, and ecosystem stakeholders to support product development, certifications, and strategic initiatives.
- Assess market trends, competitor offerings, and emerging payment innovations and recommend enhancements to strengthen product competitiveness.
Experience Range: 5 to 10 years
Qualifications: Bachelor's degree in Engineering, Commerce, Finance or related discipline
Postgraduation: MBA preferred.
Skills Required
- 5 to 10 years of relevant experience
- Bachelor's degree in Engineering, Commerce, Finance, or a related discipline
- MBA postgraduate degree
CSB Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CSB Bank and has not been reviewed or approved by CSB Bank.
-
Fair & Transparent Compensation — Pay is considered fair in certain managerial or target-based roles, with some positions viewed as competitive for the industry. Salaries are consistently reported as paid on time, supporting a baseline of reliability.
-
Strong & Reliable Incentives — Earnings can be strong when sales targets are achieved, indicating meaningful performance-linked upside in some roles.
CSB Bank Insights
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
