Product Manager, Technical

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As a Product Manager, Technical at T-Mobile, you will lead the development of AI-powered solutions to transform how we manage demand, capacity, and prioritization. You will create tools like AI bots, NLP-driven assistants, and decision-support systems leveraging large language models (LLMs), ensuring they deliver measurable business impact and align with T-Mobile’s strategic goals.
This role combines product management expertise with a strong foundation in AI/ML technologies, natural language processing (NLP), large language models (LLMs), and enterprise system integrations. By owning the end-to-end lifecycle, you will enable operational excellence and help T-Mobile deliver on multi-million-dollar technical initiatives.

Strategic Vision and Product Roadmap:

• Define the long-term vision and strategy for internal products that enhance T-Mobile’s Enterprise Delivery Model.
• Develop a comprehensive product roadmap that aligns with business objectives and incorporates transformative AI tools to improve efficiency.
• Leverages customer insights for product vision, strategy, roadmap, priorities.

AI Integration and Efficiency Optimization:

• Identify, evaluate, and implement AI tools that enhance team productivity, streamline processes, and increase the velocity of work delivery.
• Stay ahead of emerging AI trends and translate them into actionable product improvements.

Customer-Centric Product Development:

• Conduct in-depth research to understand unmet needs within internal teams and stakeholders.
• Advocate for internal customers by ensuring solutions meet usability and efficiency requirements.

Cross-Functional Leadership:

• Collaborate with development teams, program/project managers, marketing, and other stakeholders to define, prioritize, and deliver product increments.
• Drive technical delivery end-to-end, ensuring timely, high-quality product releases.
• Act as a professional relationship builder across business and technical domains.

Metrics and Success Measurement:

• Define and monitor KPIs to measure the success of internal products and AI implementations.
• Continuously refine and optimize products based on performance data and user feedback.
• Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.

Agility and Market Awareness:

• Respond to evolving business needs with agility while ensuring alignment with overarching goals.
• Keep abreast of market research and industry trends to inform product decisions.

Education:

• Bachelors Degree Computer Science, Data Science, Engineering, IT or equivalent experience (required)
• MBA with a focus on technology management, strategy, or operations (preferred)

Work Experience Required:

• 3+ years' experience in hands on technical writing production code, solution engineering, or technical architecture in large scale company/ application / product environment.
• 5+ years' of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience.

Knowledge, Skills and Abilities:

• Agile Methodologies: Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
• Technical Writing: Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
• Agile Project Management: Experience with Agile backlog/project management tools.
• Collaboration: Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
• Product Management: Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role.
• Communication: Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. Proven ability to effectively and efficiently communicate with leadership, while employing a high degree of collaboration and influence.
• Technology: Deep understanding of platform technologies and components such as security, performance, optimization and API integration.
• Business Analysis: Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
• Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS.
• Python: Strong proficiency needed to prototype AI/ML models and support backend workflows.
• NLP Frameworks: Fluent understanding to design and implement language-based bots and assistants.
• Web Development (e.g., React, Flask, or Django): Basic understanding required to assist with user-friendly interfaces for AI-powered tools.
• Rest APIs: Strong understanding of API design and integration to connect AI systems with platforms like SharePoint or JIRA.
• Cloud Platforms: Experience AWS, Azure, or Google Cloud and experience with and deploying scalable AI applications and managing cloud infrastructure.
• Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS.
• Knowledge and experience with integration patterns, API’s, and protocols such as REST, EDI, SOAP, etc.
• DevOps: Extensive knowledge of DevOps (CI / CT / CD) and application of CI/CT/CD in Agile environment.
• Technical Writing: Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
• Experience with Agile backlog/project management tools.
• Product Management: Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role.

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $103,400 - $186,400

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ299572&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.