Product Manager Sr Associate - Video and Voice

Job Description
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As the Video and Voice Product Manager within the Collaboration and Communication Product Line, you will be responsible for understanding customer needs and translating these into prioritized items on the product backlog. You will also be responsible for monitoring customer engagement, customer satisfaction, and managing stakeholder expectations. You will work with a team based out of New Jersey, Ohio, Bangalore, London and Hyderabad.
Job responsibilities:

• Defines and communicates product vision and strategy in line with the customers' long-term business goals
• Conducts market research and tracks industry developments with regards to productivity, collaboration, data, AI/ML solutions and understands implications to product vision and strategy
• Identifies market need, interfacing with line of business technology customers as needed to define the scope and position of the product
• Defines and manages the product's business metrics, including cost, feature and functionality, risk posture and reliability
• Documenting, managing and communicating risks and resolution plans appropriately to all stakeholders
• Creates and maintains the product's definition, product roadmap & customer facing SLOs/SLAs
• Prioritizes the product backlog and maintains a vision for the product
• Oversees and drives the go-to-market and strategic marketing plans for the product
• Creates a safe environment for experimentation and failures to support fast learning cycles
• Manages the senior stakeholder community and customer advisory boards
• Leads by example, exhibiting robust risk measures while advocating for adherence throughout the development lifecycle

Required qualifications, capabilities and skills

• Strong Experience in Technology product management role within enterprise environment
• Demonstrated success in a product management role with an emphasis on delivering collaboration solutions to the enterprise
• Proven experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions
• Knowledge of technology standards, industry trends, and emerging technologies
• Understanding of software development methodologies and practices (SDLC, Agile, Scrum, etc.)
• Strong written and verbal communication skills with the ability to articulate concepts to senior management, internal stakeholders, external vendors and customers
• Proven experience of building strong, cohesive partnerships with key stakeholders
• Strong interpersonal skills to manage relationships with a variety of partners and stakeholders
• Experience writing technical stories in JIRA/confluence using industry standard notations

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.