Operations Manager

Job Description
Take on a crucial role at JPMorganChase, where your expertise in client service leadership will drive the future of our operations. You'll have the chance to advance your career while making a meaningful impact on our business. Join a team that prioritizes innovation, collaboration, and continuous improvement.
As a Client Service Leader within JPMorganChase, you will be instrumental in guiding a team committed to delivering outstanding customer service and operational support. Your role will involve strategic planning, ensuring the team's direction aligns with the organization's goals and resources. You will be responsible for managing client relationships, addressing inquiries, troubleshooting issues, and identifying opportunities for service referrals. Your advanced understanding of anti-fraud strategies will be essential in protecting both the client and the institution from potential risks. With a strong knowledge of market products and process automation, you will enhance operational efficiency and service excellence. Your ability to manage change, resolve conflicts, and influence internal stakeholders will be crucial in navigating the dynamic business environment and achieving team objectives.
Job responsibilities

• Lead the execution of strategic plans, aligning team resources and operations with organizational goals, and ensuring the delivery of high-quality client service.
• Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions, safeguarding the financial and reputational integrity of both the client and the institution.
• Drive process automation initiatives, leveraging systems architecture and automation technologies to enhance operational efficiency and service delivery.
• Manage internal stakeholder relationships, influencing decision-making processes and aligning team objectives with broader organizational goals.
• Oversee conflict resolution within the team and with clients, employing effective negotiation strategies to ensure win-win outcomes.

Required qualifications, capabilities, and skills

• 3 or more years of experience in managing customer service teams, with a focus on operational tasks and relationship management.
• Demonstrated proficiency in strategic planning, with a track record of making decisions on resource allocation to achieve organizational objectives.
• Advanced knowledge in implementing anti-fraud strategies to detect and prevent fraudulent transactions, protecting both the client and the institution.
• Proven experience in process automation, with the ability to articulate and apply systems architecture and automation technologies for operational efficiency.
• Proficient in conflict management, with the ability to facilitate discussions and create win-win solutions using collaboration or negotiation strategies.

Preferred qualifications, capabilities, and skills

• Experience in the banking or financial services industry, particularly within a commercial or investment banking environment.
• Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve high performance.
• Strong analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions.
• Familiarity with banking software and systems, as well as proficiency in using data analytics tools to drive decision-making.
• A mindset focused on continuous improvement, with the ability to identify opportunities for process enhancements and implement changes effectively.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.