Product Manager, Square Shop

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
Square Shop is Square's largest customer acquisition channel. Shop is responsible for the customer's discovery and purchasing experience, including the Square hardware website and checkout experience, internal customer platforms and tooling, hardware logistics, warranties, and customer personalization. Square Shop is also evolving to support, sell, and recommend Square's full ecosystem of products. This is an opportunity for a product manager to have significant impact on one of Square's largest revenue-generating channels.
You will report to the Product and Channel lead for Shop and be responsible for scaling Shop's internal platform, reducing risk and fraud associated with Square hardware, and building growth infrastructure to drive additional customer acquisition.
You Will

• Work with engineering, design, and analytics to identify opportunities, prioritize roadmaps, and build solutions to support internal and external customers.
• Drive hardware fraud policy & abuse prevention product development including detection, models, third-party data integrations, and verification measures. Develop fraud dispute management processes and identify capability needs.
• Deeply collaborate with multiple stakeholders in marketing, customer support, logistics, and sales to define and prioritize roadmaps for critical tools.
• Set goals and strategy for your domain then translate it into a roadmap, milestones, and requirements collaboratively to drive alignment and excitement with your cross-functional partners and stakeholders.
• Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact
• Anticipate non-obvious risks and resolve highly complex issues.
• Define requirements, clarify implementation details, and make strategic, technical, and design tradeoff decisions as needed.
• Develop product strategies and roadmaps to address seller needs and drive business growth.
• Define metrics and success criteria for the team and demonstrate progress towards metric-driven goals.
• Monitor key product metrics and performance indicators, conduct A/B tests, and iterate on features to optimize user experiences.
• Stay informed about industry trends, competitor products, and emerging technologies to drive product innovation.

Qualifications

• 6+ years of product management experience or equivalent.
• A strong sense of user empathy and interest in supporting independent businesses.
• Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.
• Experience testing and launching products at scale with a high bar for experimental rigor
• Ability to understand technical systems and how they operate to spot potential issues and make trade off decisions.
• Strong cross-functional partnership and stakeholder management skills. You thrive in gathering inputs from other experts while driving the decision.
• Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.
• Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.
• Experience with building fraud defense systems and a proven track record of leading fraud and risk initiatives from ideation to launch.
• Ability to identify challenges and creatively find solutions that align with business objectives and user needs.
• Analytical mindset with the ability to gather and interpret data to inform decisions, understand the user behavior and measure revenue opportunities/impact.
• Strong problem-solving skills and ability to navigate complex challenges.
• Excellent leadership and communication skills to effectively collaborate with cross-functional teams and stakeholders.

Qualifications

• 6+ years of product management experience or equivalent.
• A strong sense of user empathy and interest in supporting independent businesses.
• Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.
• Experience testing and launching products at scale with a high bar for experimental rigor
• Ability to understand technical systems and how they operate to spot potential issues and make trade off decisions.
• Strong cross-functional partnership and stakeholder management skills. You thrive in gathering inputs from other experts while driving the decision.
• Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.
• Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.
• Experience with building fraud defense systems and a proven track record of leading fraud and risk initiatives from ideation to launch.
• Ability to identify challenges and creatively find solutions that align with business objectives and user needs.
• Analytical mindset with the ability to gather and interpret data to inform decisions, understand the user behavior and measure revenue opportunities/impact.
• Strong problem-solving skills and ability to navigate complex challenges.
• Excellent leadership and communication skills to effectively collaborate with cross-functional teams and stakeholders.