Block
Our purpose is economic empowerment.
San Francisco, CA, USA
Remote
Hybrid

Product Manager, Square Shop

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Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
Square Shop is Square's largest customer acquisition channel. Shop is responsible for the customer's discovery and purchasing experience, including the Square hardware website and checkout experience, internal customer platforms and tooling, hardware logistics, warranties, and customer personalization. Square Shop is also evolving to support, sell, and recommend Square's full ecosystem of products. This is an opportunity for a product manager to have significant impact on one of Square's largest revenue-generating channels.
You will report to the Product and Channel lead for Shop and be responsible for scaling Shop's internal platform, reducing risk and fraud associated with Square hardware, and building growth infrastructure to drive additional customer acquisition.
You Will

  • Work with engineering, design, and analytics to identify opportunities, prioritize roadmaps, and build solutions to support internal and external customers.
  • Drive hardware fraud policy & abuse prevention product development including detection, models, third-party data integrations, and verification measures. Develop fraud dispute management processes and identify capability needs.
  • Deeply collaborate with multiple stakeholders in marketing, customer support, logistics, and sales to define and prioritize roadmaps for critical tools.
  • Set goals and strategy for your domain then translate it into a roadmap, milestones, and requirements collaboratively to drive alignment and excitement with your cross-functional partners and stakeholders.
  • Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact
  • Anticipate non-obvious risks and resolve highly complex issues.
  • Define requirements, clarify implementation details, and make strategic, technical, and design tradeoff decisions as needed.
  • Develop product strategies and roadmaps to address seller needs and drive business growth.
  • Define metrics and success criteria for the team and demonstrate progress towards metric-driven goals.
  • Monitor key product metrics and performance indicators, conduct A/B tests, and iterate on features to optimize user experiences.
  • Stay informed about industry trends, competitor products, and emerging technologies to drive product innovation.


Qualifications

  • 6+ years of product management experience or equivalent.
  • A strong sense of user empathy and interest in supporting independent businesses.
  • Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.
  • Experience testing and launching products at scale with a high bar for experimental rigor
  • Ability to understand technical systems and how they operate to spot potential issues and make trade off decisions.
  • Strong cross-functional partnership and stakeholder management skills. You thrive in gathering inputs from other experts while driving the decision.
  • Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.
  • Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.
  • Experience with building fraud defense systems and a proven track record of leading fraud and risk initiatives from ideation to launch.
  • Ability to identify challenges and creatively find solutions that align with business objectives and user needs.
  • Analytical mindset with the ability to gather and interpret data to inform decisions, understand the user behavior and measure revenue opportunities/impact.
  • Strong problem-solving skills and ability to navigate complex challenges.
  • Excellent leadership and communication skills to effectively collaborate with cross-functional teams and stakeholders.


Qualifications

  • 6+ years of product management experience or equivalent.
  • A strong sense of user empathy and interest in supporting independent businesses.
  • Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements.
  • Experience testing and launching products at scale with a high bar for experimental rigor
  • Ability to understand technical systems and how they operate to spot potential issues and make trade off decisions.
  • Strong cross-functional partnership and stakeholder management skills. You thrive in gathering inputs from other experts while driving the decision.
  • Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives.
  • Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership.
  • Experience with building fraud defense systems and a proven track record of leading fraud and risk initiatives from ideation to launch.
  • Ability to identify challenges and creatively find solutions that align with business objectives and user needs.
  • Analytical mindset with the ability to gather and interpret data to inform decisions, understand the user behavior and measure revenue opportunities/impact.
  • Strong problem-solving skills and ability to navigate complex challenges.
  • Excellent leadership and communication skills to effectively collaborate with cross-functional teams and stakeholders.
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Candidate Location Eligibility:
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What are Block Perks + Benefits

Block Benefits Overview

At Block, we want to provide you with benefits, perks, and offerings that empower you to make choices for your life and what matters to you. We understand the importance of having quality care. So, whatever stage of life you’re in, we offer coverage and plans to support total health — physical, mental, and financial — for you and your family.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Fertility benefits
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services
Apprenticeship programs

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