Product Manager - Post Order Experience (m/f/d)

Company Description

Flink is the leading quick commerce player in Europe. We are on a mission to give people back time: You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 2,500 products with a focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging. 

Flink launched in February 2021 and already operates in more than 80 cities in Germany, and the Netherlands. The business generated more than EUR 400m in revenues in 2022 and is operationally profitable. Flink is backed by the world’s most renowned tech investors, including Prosus, Mubadala, and Bond, and strategic investors like Doordash and REWE. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. We're growing fast and always pushing ourselves to do better - we play for #1.

In your role as Product Manager - Post Order Experience (m/f/d) you will help us tackle problems around how customers perceive our product and services after they have successfully completed the order. You’ll be working on continually optimizing the experience of this critical part of the funnel to ensure a simple and assuring experience for our customers. Working with other product teams like checkout and order fulfillment as well as partners like our fraud and ops teams to ensure the balance of desirable and undesirable transactions are always at the optimal level.

Job Description

In this role you will:

• Steer a cross-functional team of engineers, UX, and analytics to launch impactful improvements at the critical final touchpoint with our customers
• Build and iterate on a frictionless post order experience, including support functionality and delivery time estimates
• Proactively monitor behavioral analytics and respond to any abnormal changes
• Continually improve the experience our customers have when expecting their delivery process to run smoothly - even when things don’t go as planned.
• Optimize the processes and customer interactions with customer care, and identify opportunities to improve their experience.

Qualifications

• You have 2+ years as a Product Manager, capable of owning new feature launches from start to finish and collaborating smoothly across diverse stakeholder groups.
• You have a bachelor’s degree in statistics or computer science
• You have excellent analytical abilities with strong user empathy and awareness motivated by qualitative and quantitative research methods to back up assumptions, recommendations, and drive actions
• Are competent in statistics. You can demonstrate the ability to design experiments and correctly interpret results
• You have excellent written and spoken communication in English, German language skills are considered a plus

Additional Information

• A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
• 26 days of vacation, +1 day every year up to a maximum of 30 days
• A mobility budget of 30 EUR per month with NAVIT, which you can use individually for Uber, BVG and many other providers 
• A cool discount on your Urban Sports Club membership
• Attractive company pension options
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A cool discount off your personal Flink orders; be the first to test out new products!
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.