Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more.
We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.
About the RoleAs a Product Manager for Riskified’s Dispute Resolve solution, you will play a pivotal role in advancing Riskified’s mission to help merchants manage chargebacks effectively, improve win rates, and scale their dispute operations.
Dispute Resolve enables merchants to handle disputes efficiently - from ingestion and analysis, through evidence generation and submission, to performance optimization - helping them improve win rates, reduce operational overhead, and make smarter decisions about which disputes to fight.
In this role, you will take part in shaping and driving key areas of the Dispute Resolve product, contributing to the definition, execution, and evolution of end-to-end dispute flows across multiple merchant setups, ensuring the product delivers clear value and measurable outcomes. As part of this, you will work on expanding system integrations and evolving our evidence capabilities to support scalable and effective dispute handling.
You will work closely with Engineering to deliver robust, scalable solutions, while balancing technical constraints with business priorities. You will also partner closely with Data and BI teams to drive performance analysis and continuous optimization.
In addition, you will collaborate closely with Go-to-Market (GTM) and Account Management teams to support product adoption, enable new deals, and ensure Dispute Resolve contributes to revenue growth, retention, and expansion. Your work will directly impact customer satisfaction, commercial success, and the long-term evolution of the Dispute Resolve roadmap.
What You'll Be Doing- Take part in defining, executing, and evolving end-to-end dispute management flows across different merchant setups.
- Drive product strategy and execution for Dispute Resolve in close collaboration with Engineering, Product Design, Data, and BI teams.
- Expand and optimize integrations with PSPs, gateways, and additional systems to enable scalable dispute ingestion and submission.
- Contribute to the development and continuous improvement of our evidence capabilities, enhancing quality, coverage, and win rates across different reason codes and merchant verticals.
- Translate complex dispute workflows and data challenges into scalable, intuitive product solutions that balance usability, automation, and performance.
- Partner closely with GTM and Account Management teams to support product adoption, onboarding, and ongoing usage, ensuring Dispute Resolve supports growth and retention goals.
- Engage directly with merchants and prospects to understand real-world workflows, validate solutions, and identify opportunities for improvement.
- Contribute to backlog prioritization and roadmap execution, focusing on high-impact initiatives that improve operational efficiency and dispute performance.
- Provide subject-matter expertise on dispute management, representment strategies, and product capabilities.
- 3+ years of product management experience, preferably in a technical, data-driven, or platform domain within global SaaS companies.
- Proven ability to define and deliver complex, end-to-end product flows involving integrations, data, and operational workflows.
- Strong product sense and UX understanding, with experience building intuitive solutions for complex systems and processes.
- Experience working with APIs, integrations, or external systems (e.g., PSPs, gateways, or similar) - a strong advantage.
- Experience working with data-driven products, including performance analysis, optimization, or experimentation - a strong advantage.
- Demonstrated success working in cross-functional environments with Engineering, Product Design, Data, and commercial teams.
- Experience partnering closely with GTM and Account Management teams to drive adoption, customer value, and business growth.
- Excellent problem-solving, prioritization, and execution skills in fast-paced environments.
- Strong communication skills, with the ability to clearly articulate complex technical and analytical concepts to diverse audiences.
- Bachelor’s degree in Computer Science, Industrial Engineering, or a related field.
Life at Riskified
We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.
Our Tel-Aviv team is currently working in a hybrid of remote and in-office work. We have recently moved to our new space in Tel Aviv - check it out here!
Some of our Tel Aviv Benefits & Perks:
- Equity for all employees, Keren Hishtalmut, pension
- Private medical insurance, extra time off for parents and caregivers
- Commuter and parking benefits
- Team events, fully-stocked kitchen,lunch stipend, happy hours, yoga, pilates, functional training, basketball, soccer
- Wide-ranging opportunities to volunteer and make an impact
- Commitment to your professional development with global onboarding, skills-based courses, full access to Udemy, lunch & learns
- Awesome Riskified gifts and swag!
Geektime: Riskified Goes Public
Walla!: Happy Hour at the Riskified Offices
Geektime Insider: A look at Riskified Tel Aviv
Globes: Riskified to contribute the highest amount up to date to Tmura
Globes: Riskified is among Israel’s fastest growing companies
TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site
Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
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What the Team is Saying
What We Do
Riskified (NYSE:RSKD) empowers businesses to unleash ecommerce growth by outsmarting risk. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more. We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.
Why Work With Us
Riskified empowers businesses to realize the full potential of eCommerce by making it safe, accessible, and frictionless. Our members are proud to work on products that provide innovative solutions to real-world problems. It’s an exciting and collaborative environment, and the company invests just as much in its employees as it does in its clients.
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Riskified Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid policy allows employees to work both at home and in our office to provide flexibility and enhance collaboration amongst teams. Our NYC team works in a hybrid work model of 3 days in office and 2 days remote.
