Product Manager, Payments Compliance & Operations

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Product Manager, Payments Compliance do at Fiserv?
As the Product Manager, Payments Compliance, you will ensure operational business readiness to commercialize and support payments products and services. Your role involves working closely with various teams, including product operations, certification, compliance, business ops, and payment teams, to support the Canadian business from end to end. This includes boarding new merchants, certifying new devices and software vendors, and driving new program requirements. If you’re naturally curious, a problem-solver, and thrive on bringing clarity and alignment across teams, this role is for you.

What you will do:

• Manage compliance programs in coordination with Visa, MasterCard, and other payment networks to prevent fines and ensure data integrity.
• Drive internal systems and operational changes to support the evolving payments landscape.
• Launch new payment products, manage updates to payment products, and execute product EOL initiatives with internal stakeholders.
• Ensure the organization is set up to handle and support new device introductions and payment network updates.
• Define requirements for internal systems to ensure optimal setup and controls for the commercialization of payments products and services.
• Build strong partnerships with cross-functional peers and manage day-to-day relationships with key stakeholders, including external vendors and technical personnel from payment networks.
• Ensure effective management of payment gateways and reconciliation for vendors on a monthly and quarterly basis.
• Work closely with business operations, hardware services, compliance, and other critical teams to ensure successful rollouts and programs.

What you will need to have:

• 2+ years of experience in payments and operations.
• Proven experience working on projects with multiple stakeholders.
• Demonstrated ability to operate with a sense of urgency, ensuring accountability and on-time delivery of project deliverables.
• 3+ years of experience managing relationships with key stakeholders, including external vendors and technical personnel.
• Bachelor’s degree in computer science, systems design, or a relevant field, or an equivalent combination of education, work, and/or military experience.

What would be great to have:

• Technical degree or certifications in computer science, systems design, or similar.
• Fluency in French as this role will involve working with the government in Quebec and leading our French localization efforts.
• 4+ years of experience in technical product delivery for financial systems, payments infrastructure, or certification.
• Ability to get to the root cause of technical problems and prescribe the best path forward in complex environments.
• Highly organized, articulate, and capable of creating alignment between teams to get things done.

Important info about this role:

• We're better together - this role is fully on-site
• In order to be considered, you must be a legal Canadian Resident without need for sponsorship now or in the future
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, a RRSP Match Program, and our Employee Stock Purchase Plan.

#LI-SS1

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.