Responsibilities
- Drive the product strategy and roadmap based on Global Blue’s strategic direction and objectives, KPIs and consumer needs
- Conduct analysis and research to identify opportunities to develop and optimize the user experience on mobile
- Together with the commercial counterpart, manage the entire product life cycle
- Drive and design a high quality user experience by partnering deeply with Design and User Experience
- Defines the product requirements based on inputs from business units and technical interaction with engineering teams
- Own, prioritize and maintain the Product Backlog
- Promote the product to internal and external customers / partners
- Analyse feature performance, product KPIs and customer feedback to improve the journey and overall experience
Competencies
- Demonstrates strategic thinking with an entrepreneurial spirit
- Demonstrates a strong customer orientation to build best-in-class user experience
- Actively seeks innovative ways to improve user experience
- Strong analytical thinking and ability to design complex workflows in a user-friendly way
- Having a comprehensive understanding of the current state of web and mobile technology and best practices
- Thinking in information structures, data hierarchies, user flows, and usability principles
- Competence to combine the KPI-driven business needs with end-consumer expectations
- Ability to work independently as well as with a team, effective time management skills and ability to meet deadlines
Qualifications and education requirements
- 5+ years of experience in a similar Product Management position working with customer-facing mobile technology - ideally experience working in transactional environments (e.g. banking, insurance, etc…)
- Completed education in the fields Business Informatics, Entrepreneurship, Computer Science, or equivalent relevant work experience
- Proven ability to come up with new mobile products and develop them successfully in line with market needs and company strategy
- Experience in working with distributed teams in a global, multicultural environment is highly desirable
- Solid understanding of agile software development processes
- Basic data analytics skills
- Fluent in English
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
