Product Manager - Mobile Devices

What you will be expected to do

• Conduct in-depth surveys and interviews with customers and agents across target markets and customer segment to identify the most desirable features, specifications, and improvements for new phone models.
• Synthesize findings into structured, prioritized market requirement briefs segmented by geography and customer type, to serve as inputs into device development

• Identify and maintain a list of the most relevant competitive phone models for use as benchmarks in lab testing, based on market positioning and customer alternatives
• Define hardware and OS benchmarking criteria — both quantitative (e.g. performance, battery life, RF signal quality) and qualitative (e.g. user experience, build quality, ergonomics) 

• Define field trial requirements for market validation, including survey instruments, success metrics, and clear pass/fail criteria
• Write an integrated field trial plan that consolidates requirements from the Business Unit, Hardware & Software Engineering teams into a single, cohesive document
• Organize and manage field trials end-to-end: site selection, participant training, sales enablement, survey deployment, and results reporting
• Report issues surfaced during trials — from customers, field teams, and the Contact Center — to the Hardware & Software Engineering teams promptly and in full detail upon discovery, to support their technical tracking and resolution processes
• Ensure market-side inputs (survey results, customer feedback, field observations) are fed back to the Hardware & Software Engineering teams in a format that supports their end-to-end technical review and model approval process.

• Maintain alignment with the Engineering teams on project status, schedule milestones, and known technical risks for each device under evaluation from to time.
• Escalate delays or blockers that affect market validation timelines to relevant stakeholders promptly
• Serve as the primary point of contact for all device programmes, ensuring Business Unit requirements are clearly communicated and tracked through to launch.

• Serve as the central owner of post-launch product feedback for all currently used phone models, covering both hardware and software performance in the field
• Systematically collect and consolidate feedback and improvement suggestions from all relevant internal touchpoints — including the Contact Center, After-Sales team, and field sales teams — into a structured, regularly updated feedback log
• Dissect consolidated feedback to identify recurring issues, patterns, and prioritised improvement opportunities across hardware, Android OS, and MDM software layers.
• Share structured findings with the Engineering teams in a clear, actionable format; ensure feedback is tied to specific models, software versions, and affected customer segments where possible.
• Track the status of all flagged issues and requested improvements through to resolution; maintain visibility on progress and hold relevant engineering teams accountable to agreed timelines
• Support the planning and deployment of hardware and software upgrades arising from field feedback

• Lead end-of-life decision-making and planning for existing phone models, coordinating with Commercial, Engineering & Operations stakeholders on timing, transitions, and downstream commercial impacts.

You might be a strong candidate if you have:

• 5+ years in product management, or market strategy in mobile devices or consumer electronics.
• Bachelors or Higher National Diploma  from a reputable institution in Engineering or similar background
• Familiarity with ODM and device development processes.
• Experience designing and running structured field trials or market validation programmes.
• Track record of cross-functional collaboration across engineering, software and commercial teams
• Hands-on experience in device QA, device acceptance testing, or technical product validation — able to write precise, testable hardware and software acceptance,

• Good analytical skills — able to synthesize qualitative and quantitative customer inputs into clear, prioritized recommendations
• Comfortable reading and interpreting technical test reports, lab results, and software release notes; able to ask informed questions of engineering teams and critically assess their responses
• Excellent written and verbal communication; able to produce crisp requirement documents, integrated plans, and executive-ready reports
• Structured project management; able to coordinate multiple concurrent workstreams across geographies and time zones
• Good Excel skills on data analytics and familiarity with relevant excel formulas. 

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.