Product Manager- Loyalty and Communication Services

Product at Pax8:

Pax8’s product team leads the industry in defining what the global cloud product marketplace will be. We achieve this through collaboration, focus on business value, and pragmatic execution.

To ensure that what we’re building is easy-to-use, engaging, and sustainably monetizable, we’re passionate about collaboration across Pax8 and with our managed service provider (MSP) partners. We clear barriers by compulsively assessing cost-benefit to ensure that highest priority products can be brought to market quickly, ensuring that we’re leading the field in cloud-based SaaS distribution, and solving both user and business problems pragmatically through short incubation and frequent iteration. We build innovative products that demonstrably drive partner and customer acquisition, conversion, and retention, and bring our users clear, top-tier benefits.

Position Summary:

The Product Manager of Pax8’s Loyalty and Communication Services defines and leads the vision and strategy for Pax8’s multi-channel communication platform, enabling impactful messaging across a diverse range of communication channels. Working hand-in-hand with our Partner Experience team, they oversee initiatives for Pax8’s Voyager Alliance loyalty program, focusing on driving growth and engagement through a tiered rewards system.  Collaborating closely with other Product Managers, Engineers, UX Designers, and business stakeholders, the Product Manager owns a roadmap that delivers meaningful value to both customers and the business. Leveraging methods such as design thinking, user testing, and experimentation, they gain deep insights into customer needs and business objectives, prioritizing enhancements that maximize impact. In this role, the Product Manager develops clear and sophisticated product artifacts, continuously refines product processes and ensures successful implementation of initiatives.

Essential Responsibilities:

• Own and drive the product strategy and execution for Pax8’s platform’s communication services; and closely collaborate with our Partner Experience team to advance Pax8’s Voyager Alliance loyalty program, delivering impactful messaging and platform engagement.
• Apply design and product thinking to create intuitive experiences and seamless customer journeys across communication channels and loyalty program touchpoints.
• Collaborate deeply with business and engineering stakeholders across the org to plan the right product improvements at the right time to meet a demonstrated market or business need.
• Communicate product strategy; collaborate with Design, Product, and Engineering to help them deeply understand the strategy so they can effectively execute to maximize our growth, speed-to-market, and value.
• Distill vision and strategy into an actionable, focused roadmap that bolts into business OKRs; socialize and advocate for the roadmap.
• Prioritize work streams and guide execution to maximize our growth, speed-to-market, and value; Ideate, user test, write clear stories, refine, solve problems, perform UAT, understand your product through data, and iterate.
• Lead Agile ceremonies in collaboration with Engineering teams to ensure shared understanding of problems and solutions.
• Guide trade-off decisions to maximize value.
• Track progress against OKRs and understand product performance at a feature level.
• Make data-driven product decisions using A/B testing, metric optimization, and funnel analysis.
• Work closely with UX to generate insights from qualitative and quantitative data about users and features.
• Seek opportunities to provide support and advice to less experienced members of the team.

Ideal Skills, Experience, and Competencies:

• At least three (3) years of experience in product management or an equivalent role, preferably with a focus on communication messaging systems, loyalty programs or customer engagement strategies
• Understanding of messaging systems, APIs, webhooks and various communication platforms (Teams, Slack, WhatsApp), as well as loyalty program architectures a plus
• Strong experience with integrating different systems and services, including communication and notification delivery platforms (SendGrid, OneSignal, Firebase Messaging), CRM systems, billing systems and partner portals
• Strong understanding of data analysis, visualization techniques, and storytelling best practices
• Scrupulous about value for the business; ability to understand and focus on what’s most likely to bring ROI
• Experience with Agile/Scrum Software Development along with project management tools (Trello, Jira, Rally or equivalent) in a technical software development environment. Experience with AI tools to accelerate productivity.
• Experience prioritizing product backlogs and working closely with software engineers to write and refine stories for sprint execution
• Be a subject matter expert in the cloud IT space with understanding of internal and external customers’ needs
• Exceptional project management and interpersonal skills, with experience managing multiple work streams across a variety of stakeholders
• Exceptional analytical and conceptual thinking skills with meticulous attention to detail. Excellent documentation/communication skills
• Experience managing competing resources and priorities
• Is a self-starter and able work independently with a bias toward action, does not let perfect be the enemy of good
• Proven ability to collaborate and problem-solve with diverse people in different parts of the organization
• Comfortable with ambiguity and can adapt to rapidly changing situations. Capable of taking a high-level vision and taking down to actionable components
• Data-driven by nature with the ability to make decisions where there is none
• Track record of defining and delivering groups of enhancements that drive outcomes
• Keen design sense and strong empathy with our customers and vendors

Required Behaviors:

• Compassionate Candour—We aim to assist others with candid, actionable feedback.
• Seek to Understand—Be open, curious and committed to learning.
• We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8.
• Do What You Say—Take ownership and honor your commitments; prioritize and deliver.
• Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes.
• Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission.

Required Education & Certifications:

• B.A./B.S. in related field or equivalent work experience

Compensation:

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