CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
This role requires a strong understanding of the Americas Region processes and the ability to collaborate with cross-functional teams to deliver products and business solutions that align with the Regional goals. The role acts as a strategic leader, bridging the gap between the business requirements and the technical solutions.
You'll work closely with stakeholders across business and technology functions to ensure that the product and systems aligns with both customer and internal strategic needs, and industry standards.
You'll also act as a mentor, role model and ambassador of product management, overseeing the impact of Americas Region products and business systems across the organization.
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Key Responsibilities May Include:
- Define product vision and roadmap by aligning with business goals and market needs.
- Collaborate with engineering, design, and marketing teams to drive product development, ensuring alignment on features, timelines, and quality standards while facilitating effective communication between stakeholders.
- Gather requirements from stakeholders, prioritize features, and communicate progress and updates effectively.
- Understand technical architecture and requirements; ensure feasibility and deliverability of product features.
- Conduct market and competitive analysis to inform product decisions and identify opportunities for innovation.
- Advocate for the end-user by conducting user research and usability testing to inform design and functionality.
- Develop and monitor key performance indicators (KPIs) to assess product performance and success.
- Lead and facilitate agile development processes, including sprint planning, backlog management, and retrospectives.
- Identify potential risks and develop mitigation strategies to ensure product success and alignment with business objectives.
- Gather feedback post-launch to iterate and enhance product features and performance based on user needs and market trends.
Major Accountabilities
Product/Portfolio Strategy and Roadmap:
- Develop and execute a clear product vision, strategy and roadmap for Americas Region products and business systems ensuring alignment with organizational goals and objectives.
- Identify new opportunities within the Americas Region domain that can improve operational performance and address customer pain points
Cross-Functional Collaboration:
- Work closely with business stakeholders to gather requirements, prioritize features, and ensure effective communication and collaboration throughout the product lifecycle.
- Understand technical architecture and requirements; ensure feasibility and deliverability of products and business systems features and facilitate discussions between technical and non-technical teams.
Product Lifecycle Management/Development:
- Oversee the entire product lifecycle from ideation, development, and launch to optimization, post-launch analysis and eventual retirement.
- Continuously assess product performance and user feedback, driving improvements and iteration based on data-driven insights.
- Help with the technological demand management and prioritization activities for the Functional Area.
Stakeholder Engagement & Leadership:
- Act as the primary point of contact for senior leadership regarding product and solutions development and performance in the Americas Region domain.
- Act as a key decision-maker in the selection, implementation and optimization of the technological tools and systems
Team Leadership:
- Lead, train and mentor the Americas product management team (specialists, BAs, technical subject matter experts, business product owners and product managers, etc) fostering a culture of continuous improvement, collaboration and high performance.
Market Analysis & Competitive Intelligence:
- Conduct market research and competitive analysis to identify emerging trends, customer pain points, and new opportunities to enhance the Americas Region portfolio.
- Incorporate market insights into product development strategies to ensure competitive advantage.
Performance Metrics:
- Define and analyze metrics that inform the success of Americas Region products, systems and processes including Key Risk Indicators (KRIs agreed with the Global ARC team). Regularly update key stakeholders on progress and performance.
Process Optimization:
- Analyze and document business processes, identify areas for improvement, and implement solutions to enhance efficiency and effectiveness.
Ensure compliance with best practices, standards and policies in the development and implementation of the business systems and tools.
Qualifications
- Bachelor’s degree in Business, Information Technology Management, Software Engineering, or a related field. MBA or advanced degree preferred.
- Certifications: Relevant certifications such as Certified Scrum Product Owner (CSPO), PMP, Agile Certification, Six Sigma Greenbelt or Certification of Business Analysis (CBAP) would be a plus.
Experience
- At least 7-10 years of experience in product management, with a minimum of 3-5 years leading product management teams, preferably in supply chain, logistics, or operations.
- Extensive knowledge in supply chain (3+ years)
- Proven track record of working with cross-functional teams, including engineering, supply chain operations, and business leadership, to deliver successful products.
- Demonstrated experience in strategic planning, product development, and process optimization.
Skills and Knowledge
- Strong strategic thinking and planning skills, with the ability to align product initiatives with business goals.
- Strong understanding of product development lifecycle, from ideation through to launch, iteration and retirement. Deep understanding of supply chain management principles, technologies, and optimization techniques.
- Experience managing and mentoring teams, providing guidance, setting goals, and fostering a collaborative work environment.
- Ability to analyze complex supply chain issues and develop data-driven solutions.
- Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels of the organization.
- Familiarity with supply chain software and tools (e.g. ERP, WMS, TMS) and emerging technologies like AI, IoT, and blockchain in supply chain management.
- Experience with Agile product management and project management techniques, including working with engineering teams.
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
Skills Required
- Bachelor's degree in Business, IT Management, Software Engineering, or related field
- 7-10 years product management experience
- 3-5 years leading product management teams
- Extensive supply chain knowledge (3+ years)
- Experience collaborating with engineering, supply chain operations, and business leadership
- Familiarity with supply chain software and tools (ERP, WMS, TMS)
- Experience with Agile product management, backlog management, and SDLC
- Strong written and verbal communication and stakeholder management skills
- MBA or advanced degree
- Certifications such as CSPO, PMP, Agile, Six Sigma Greenbelt, or CBAP
- Familiarity with emerging technologies in supply chain (AI, IoT, blockchain)
CHEP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CHEP and has not been reviewed or approved by CHEP.
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Retirement Support — The 401(k) employer match is portrayed as competitive and supportive of long‑term savings. Retirement programs are frequently positioned as a strong part of the total rewards package.
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Equity Value & Accessibility — The Brambles MyShare plan offers company‑matched share purchases after a holding period, enhancing long‑term wealth potential. This structure can be particularly valuable for those planning to stay through the match cycle.
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Leave & Time Off Breadth — PTO, paid holidays, and paid volunteer time are consistently highlighted as strengths, with PTO often increasing with tenure. Time‑off programs are described as solid compared with typical offerings.
CHEP Insights
What We Do
CHEP is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com. Reliability. Flexibility. The success of your business depends on both. With CHEP, you can be confident that you’ll get the equipment you need, when and where you need it. Our scale is unmatched, with more than 110 million pallets and over 530 service centers across North America. So you no longer need to worry about seasonal peaks or unexpectedly high demand. With our broad array of solutions and our pragmatic, roll-up-your-sleeves know-how, we give our consumer goods customers the platforms, the quality, the supply and the support they need to make more money on every unit load. Because everything just works better.
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