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Seismic, a rapidly growing Forbes Cloud 100 company, is the global leader in enablement, helping make sales teams better by becoming more productive and engaging with buyers in a compelling way. Seismic’s platform provides continuous guidance to improve behavior, content, and skills to win more deals and deliver better experiences. Nearly 2,000 organizations including IBM and American Express have made Seismic their enablement platform of choice. Seismic integrates with business-critical platforms including Microsoft, Salesforce, Google and Adobe. Seismic is headquartered in San Diego, with offices across North America, Europe, Australia and China.Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.
At Seismic we believe that AI, and in particular Generative AI, will remake and transform how GTM and enablement teams operate and interact with their customers. Seismic Aura, our AI engine, is powering this change and is being infused across the enablement cloud. Our focus is to leverage AI to make sellers and enablers more productive and efficient in their day-to-day tasks, and to drive more successful sales outcomes.
As a Product Manager for Knowledge Product at Seismic, you will be instrumental in enhancing our knowledge management features, focusing on developing advanced AI capabilities aligned with the strategic initiatives of Seismic Aura Copilot. Knowledge is a core product, horizontally integrated across various components of the Seismic platform, including search and content discovery areas. Your role will involve close collaboration with multiple teams to ensure seamless integration across different product facets, intents, and use cases, effectively addressing diverse knowledge discovery and management needs as well as bridging knowledge gaps.
This individual contributor position places you at the crossroads of technology and user experience. You will actively contribute to a dynamic and competitive AI knowledge management product roadmap. Staying current with the latest trends and technologies in AI-driven knowledge management, you will work alongside our data science, engineering, product design, and go-to-market teams to develop innovative solutions that meet and exceed user expectations.
What you will do:
- Collaborate closely with product, design, data science, and engineering team members to execute an ambitious knowledge roadmap, focusing on the seamless integration with content management systems and AI-driven tools.
- Refine the roadmap for knowledge management by incorporating learnings and insights from customers and market trends, ensuring we remain differentiated in the enablement space. Enhance content strategies to improve organization, findability, and usability of information, aligning with user needs and behaviors.
- Partner with our AI/ML and search teams to better understand user intent and translate questions into relevant results. Continuously learn from user behavior to improve accessibility of knowledge and develop recommendations to reduce context switching for users. Integrate content management practices to ensure that content remains accurate, up-to-date, and effectively categorized for optimal user experiences.
Who you are:
- Academic background in Computer Science, Information Systems, Economics, Mathematics, Industrial Engineering, or related STEM field
- 1-2 years of Product Management experience or relevant internships, ideally in a tech or SaaS organization.
- Interest in solving knowledge management problems and an understanding of the challenges, opportunities, and trade-offs involved.
- A willingness to tackle new challenges and think outside the box while supporting a bleeding-edge product within our platform.
- Ability to learn quickly, work collaboratively, and contribute to a team-focused environment.
- Some familiarity with modern SaaS technologies and platforms is beneficial.
- Interest in content management, search systems, including relevance & ranking, algorithms, personalization, natural language processing, and data models.
- Ability to work effectively across multiple teams including engineering, design, data science, marketing, sales, and services to support a world-class customer experience.
- Incorporate usability studies, research, and market/competitive analysis into product requirements to assist senior team members.
- Willingness to work with remote teams and, as needed, adjust hours to collaborate across time zones.
What we have for you:
USA
- Take time to rest and recharge with generous time off, paid company holidays and end of year company shutdown.
- Medical, dental, vision, employer-paid life insurance and disability benefits
- Access to Health Savings Account (HSA) with $1,000 Single/$2,000 annual employer contribution
- Access to free paid telemedicine and wellness offers through medical plan
- Fertility and family planning benefits with financial assistance for adoption and surrogacy
- Paid parental leave and family caregiver leaves
- Annual professional development reimbursement
- Mental health support with 12 free counseling sessions for you and your family members
- 401k with annual employer match
- Equity program and performance-based bonuses
- Bring Your Own Device technology stipend
- Seismic Cares Program with charitable donation matching
Canada
- Take time to rest and recharge with paid time off, paid company holidays, and end of year company shutdown
- Fertility and family planning benefits with financial assistance for adoption and surrogacy
- 100% employer-paid Medical, dental, vision and 2x life insurance
- Retirement savings plan with annual employer contribution
- Equity program and performance-based bonuses
- Paid parental leave
- Access to free paid telemedicine
- Mental health support with 12 free counseling sessions for you and your family members
- Annual professional development reimbursement
- Bring Your Own Device technology stipend
- Seismic Cares Program with charitable donation matching
- Communities of Belonging (employee resource/affinity groups)
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If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected].
Headquartered in San Diego and with employees across the globe, Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also recently expanded its team and product portfolio with the acquisition of Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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What We Do
Here at Seismic, we ignite growth for our company, industry, and people. We’re enablement innovators seeking the best, brightest teammates who are mission-driven and empowered by our values.
We are the global leader in enablement with employees and offices around the world.. We know it’s easy to find sales clouds and marketing clouds, but enablement clouds? You don’t see those every day — or ever. That’s why we’ve introduced the first-ever Seismic Enablement Cloud. And it won’t end there, we #NeverStopGrowing.
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