About Tekion:
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Senior Product Manager – Custom Apps (Professional Services & Retention)
Team: Customer Lifecycle Management (CLM)
Experience Required: 4+ years in Product Management
About the Role
We’re looking for a strategic and customer-focused Product Manager to help shape the roadmap for custom applications that enable our Professional Services / Customer success teams and improve customer retention.
This is a mid-level role on a central team that supports the full customer life cycle. You’ll work closely with internal stakeholders to deliver tools that streamline onboarding, improve delivery outcomes, and increase long-term customer value. The role offers significant ownership, visibility, and career growth opportunities.
Key Responsibilities
- Manage the product lifecycle for custom/internal apps used by Professional Services teams.
- Develop and drive product strategies that reduce time-to-value and enhance customer stickiness.
- Collaborate with Customer Success, Engineering, Analytics, and Professional Services to define impactful solutions.
- Lead product discovery, write clear requirements, and prioritize features based on business needs.
- Use data and user feedback to identify friction across the customer journey and solve for it.
- Communicate product strategy and progress with stakeholders at multiple levels, including executives
Who Would Be a Good Fit
- You have 4–6 years of experience in product management within a B2B SaaS or enterprise environment.
- You’re passionate about improving customer outcomes through internal tools or operational platforms.
- You’re comfortable partnering across functions and have a strong understanding of Professional Services / Customer success workflows.
- You enjoy solving problems using both quantitative insights and qualitative research.
- You value clarity, collaboration, and iterative learning.
What This Role Offers
- A growth path toward product roles with increasing ownership.
- The opportunity to work on a central platform team that powers post-sale services and customer engagement.
- Visibility and collaboration with cross-functional leadership in Services, Success, and Engineering.
- A hands-on role in building tools that directly influence retention, time-to-value, and service efficiency.
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
Top Skills
What We Do
At Tekion, we believe that business applications don’t have to be boring. In fact, they should be simple, fun and cool! They should be as delightful to use as your favorite social or consumer application, yet powerful enough to seamlessly and efficiently run global businesses that provide unparalleled consumer experience without compromise.
Founded by visionary entrepreneur and innovator Jay Vijayan, we are building the world’s best business applications on the cloud starting with the automotive retail industry. We inherently use cutting-edge technologies like big data, machine learning/AI, and human computer interaction (voice, touch, vision, sensors and IoT). We are inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!
Our flagship product offering, Automotive Retail Cloud ™- an industry-first cloud-native retail platform, including all functionalities of a Dealer Management System (DMS) launched recently.
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