Product Manager II - Reverse Logistics (REMOTE)

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Welcome to Product Management at DICK’S Sporting Goods, where we specialize in delivering retail excellence along every aspect of the customer journey.

Our mission focuses on crafting intuitive, easy-to-use products that span across our business. We are looking for a new team member who can bring product-market viability ideas that inspire, innovate and deliver elevated experiences for our customers and products.

We are looking for an experienced Product Manager to join the Dick's Sporting Goods team and help build our next generation of reverse logistics capabilities. In this role, you will own and manage a product line focusing on the development and enhancement of solutions that enable the claims & return to vendor processes, reverse logistics planning & visibility and more across the Dick's Sporting Goods supply chain. You will be a vital part of enabling the evolution of our supply chain and logistics network to serve our athletes best now and in the future.

As a Product Manager II, you will work closely with other product managers, product designers, software engineers and stakeholders to deliver innovative products and services that align to strategic priorities as well as achieve product-market fit. You will be viewed as a leader within the organization and deliver of high-quality products through the following:

Product Strategy
You will define a roadmap for your product in collaboration with your technology peers and stakeholders within a modern development environment. Your roadmap will be based in outcomes, establishing a “voice of the product” that empathizes with your customers’ and stakeholders’ needs.

Data-Driven Decisions
You will establish metrics and measurements for your product domain to report on value delivered. Using lagging and leading indicators’ performance to inform product iterations and prioritization within the roadmap.

Testing and Research
Lean experimentation is a core value within a product team. You will aid in the formulation of hypotheses to coordinate A/B tests, prototypes or research, continually refining the product until the desired outcome is achieved.

Delivery
Part of the job is to manage the backlog. You will create effective user stories as well as lead backlog prioritization and management; performing testing of product features with engineers to ensure acceptance criteria is met, capture bugs and work towards defect resolution.

Team Collaboration
Working as a team is essential for success! You will actively participate in stand ups, planning sessions, demos and retrospectives with your team on a weekly basis.

Job Duties & Responsibilities

Strategy – How you understand and plan within a product team that solves customer problems and drives market impact

Form Strategy & Prioritize Work

• Builds the roadmap, collaboratively, based on outcomes
• Prioritizes product features and capabilities into a product roadmap aligned to outcomes
• Uses decision support tools to weigh the competing factors and objectives for a product(s)
• Effectively explains ‘why’ work was prioritized

Identify Opportunities

• Understands and can lead discovery exercises
• Uses data to identify customer pain points and prioritizes problems for the best business outcomes
• Reviews customer feedback mechanisms to identify trends and patterns
• Conducts market research and gathers data to identify Product ROI
• Identify the right problems and works with Group Product Manager to prioritize the problems for the best business outcomes

Form & Track KPIs/Metrics

• Gathers data and conducts research to identify Product ROI
• Measures adoption, usage data and business impact of launches to prove ROI
• Builds product objectives and goals in collaboration with key stakeholders
• Uses evidence-based influencing skills

Execution – How you support and provide oversight to the design and delivery of solutions to our customers

Enlist & Enable Stakeholders

• Conducts stakeholder identification workshops and creates stakeholder map by product
• Creates and communicates standard stakeholder touchpoints to maintain alignment

Deliver Products/Features

• Proactively identifies dependencies and mitigates risky assumptions
• Identifies and communicates risks associated with shipping features
• Builds the release plan (who, what and when) including feature prioritization
• Collaboratively builds the User Story map and corresponding user stories
• Writes and refines user stories to articulate work to be done by software engineering that support outcome delivery
• Works closely with software engineering to ensure delivery of products map to customer experience and business requirements within needed timelines
• Performs validation for production releases, bug fixes and feature requests
• Troubleshoots defects, participates in root cause analysis & finds solutions for resolution
• Creates and presents reports on findings, defects, improvements, statuses and risk management
• Collaborates with third party vendors on day-to-day activities to ensure successful product experiences
• Leads sprint planning or iteration planning meetings
• Runs experimental, beta and pilot programs with early-stage products 
• Participates in Agile ceremonies, including planning, grooming, demos and retrospectives
• Acts as a trusted advisor and operations teammate within your product domain

QUALIFICATIONS:

• An intermediate understanding of Product Management

• Understanding of product lifecycle

• Knowledge of human-centered design principles

• Understanding of software development lifecycle

• Ability to balance business objectives and customer needs

• Demonstrated success defining & launching successful products

• A customer-centric view into developing great product experiences and the ability to advocate on a customer’s behalf

• A foundational understanding of Scrum and Agile

• Ability to influence cross-functional teams without formal authority

• Strong written and verbal communication skills

• Strong deductive reasoning skills

• A curious attitude and desire to learn

• Ability to effectively collaborate and build relationship with various peer groups

• Experience working with third party vendors

This is a fully remote position.

This role is not eligible for immigration sponsorship.

Targeted Pay Range: $83,000 - $138,200. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.