Desktop Support Technician

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
The Desktop Support Technician's responsibilities are to provide gold standard end-user support and service delivery to the DraftKings community while assisting in the management of IT-provided enterprise systems. Through advanced knowledge of IT services and a drive to solve problems with technology, this individual will make a daily impact on the success of IT and the larger DraftKings community.
What you'll do as a Desktop Support Technician:

• Provide high quality customer support with a customer first mentality
• Manage and action support requests using ITIL/ITSM principles
• Provide Tier 1/2 IT support for a variety of standard end-user technologies and peripherals
• Execute service delivery for a variety of IT service catalog items
• Support and manage Windows, macOS, iOS, and Android devices
• Provide basic administration of enterprise IT systems
• Participate in assigned projects to ensure achievement of strategic goals
• Create and update quality documentation of IT troubleshooting best practices, services, and processes
• Consistently gain knowledge and certification in relevant or assigned technologies
• Work collaboratively with your IT peers and larger DK community to solve problems

What you'll bring:

• Bachelor's degree in a Computer Science related field or equivalent combination of knowledge and experience
• 1-3 years experience working in an enterprise support environment
• Knowledge of common operating systems (Win, macOS, iOS, Android)
• Knowledge of common enterprise end-user technologies (e.g. O365, GSuite, Atlassian, Zoom, and Slack)
• Knowledge of the ITIL/ITSM framework for Incident Management
• Strong organizational skills, attention to detail, and drive to solve issues with technology
• One or more certifications in the following areas is preferred: Microsoft, CompTIA, ITIL/HDI, Customer Service
• Experience utilizing device management technologies is preferred (e.g. Intune and JAMF)
• Knowledge of Powershell or other scripting languages is a plus

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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US hourly rate for this full-time position is 25.60 USD - 32.00 USD, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.