You are the connective tissue between process, product, and platform. You translate how the business should run in the future into the orchestration logic our agents execute today — defining the steps, handoffs, signals, guardrails, and escalation paths that turn a workflow from a diagram into a working system. You are equally fluent in blueprints and agent design patterns, and equally credible with a merchandise planner and an ML engineer.What You'll Do
Own the workflows within the end-to-end orchestration layer that connects our product-to-market capabilities; defining the workflows from one product to the next, where agents act autonomously, where humans decide, and how context, state, and intent are passed between agents, systems, and users.
Translate future-state workflow blueprints into executable orchestration: the triggers, conditions, handoffs, exception paths, and human-in-the-loop checkpoints our platform operates against day to day.
Partner with capability product managers across design, merchandising, planning, and buying to ensure each product exposes the inputs, outputs, and signals required for cross-workflow orchestration; turning a portfolio of capabilities into a coherent operating system.
Design human-AI collaboration patterns that calibrate trust over time: where agents recommend, where they act, where they request confirmation, and how decision rationale, confidence, and provenance are surfaced to users.
Define agent evaluation and observability requirements; how we measure whether agents are doing the right thing, how we detect drift or regression, and how we close the loop between user feedback, eval data, and orchestration logic.
Establish the orchestration data model: the shared vocabulary of entities, states, events, and decisions every capability and every agent operates against, in partnership with Architecture, Data, and Engineering.
Lead the blueprinting and process design for cross-capability workflows, drawing on VOC, journey mapping, and process diagnostics to identify the friction points where orchestration creates the most leverage.
Drive change management for new ways of working; partnering with business stakeholders to shift teams from manual, sequential workflows to AI-orchestrated, parallelized ones, including training, documentation, and adoption measurement.
Establish and track OKRs tied to workflow cycle time, decision velocity, agent reliability, human intervention rate, and adoption across global teams.
Partner with the platform team on agent capabilities, tool integrations, memory, and policy controls required to run production workflows at retail scale.
Help evolve portfolio governance for the product-to-market ecosystem, ensuring orchestration priorities reflect both business value and the readiness of underlying capabilities and data.
5+ years in product management, product operations, or workflow/process design; ideally in retail, consumer product, or enterprise SaaS environments driving complex cross-functional transformation.
Hands-on familiarity with agentic AI: you've shipped or worked closely on products involving LLM-based agents, tool use, multi-step reasoning, retrieval, or human-in-the-loop systems, and you understand the design patterns (and failure modes) that come with them.
Strong process-design instincts: comfortable mapping complex workflows into blueprints, identifying where automation belongs vs. where human judgment must stay, and designing for graceful exception handling.
Deep understanding of product creation workflows across design, planning, buying, and allocation. Enough to know where the real handoffs, decisions, and data dependencies live.
Fluent in the language of agents: prompts, tools, memory, evaluation, guardrails, confidence, escalation. You don't need to train models, but you do need to design what they do and how they behave.
Track record building shared platforms or operating layers - not just point features - and partnering with engineering on data models, APIs, and event-driven architectures.
Skilled at driving clarity across diverse audiences: creative teams, planners, engineers, ML practitioners, and executives. You can hold a workflow blueprint and an agent architecture diagram in the same conversation.
Analytical, evidence-driven, and biased toward measurement: you instrument what you ship and use evaluation data to evolve orchestration logic over time.
User-centric thinker who prioritizes trust, transparency, and explainability in AI-augmented workflows. You design for the moment users decide whether to trust the agent.
Bachelor's degree in Business, Design Management, Engineering, Computer Science, or a related field; advanced degree or coursework in HCI, service design, or AI/ML a plus.
Skills Required
- 5+ years in product management, product operations, or workflow/process design
- Experience in retail, consumer product, or enterprise SaaS environments
- Hands-on familiarity with agentic AI and LLM-based agents, tool use, multi-step reasoning, retrieval, or human-in-the-loop systems
- Experience designing workflows, decision logic, and human-AI collaboration patterns
- Deep understanding of product creation workflows across design, planning, buying, and allocation
- Experience defining data models, APIs, and event-driven architectures for platform or shared operating layers
- Experience defining agent evaluation and observability requirements, drift detection, and feedback loops
- Strong process-design instincts; blueprinting, VOC, journey mapping, and process diagnostics
- Analytical, evidence-driven; experience instrumenting products and establishing OKRs
- Skilled communicator able to align creative teams, planners, engineers, ML practitioners, and executives
- Bachelor's degree in Business, Design Management, Engineering, Computer Science, or related field
- Advanced degree or coursework in HCI, service design, or AI/ML
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
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