The Role
The Product Manager II, Agent Development at WHOOP will design and improve AI agents for health coaching, collaborate with various teams, and ensure effective communication and user understanding across platforms.
Summary Generated by Built In
At WHOOP, we’re on a mission to unlock human performance and extend healthspan. We empower our members with real-time, longitudinal health insights that help them understand how their daily choices compound over time—enabling better long-term health and lasting behavior change.
As a Product Manager focused on Agent Development at WHOOP, you will partner closely with Product Managers, AI Engineers, Performance Science experts and Data Scientists to design, write, and continuously improve AI agents that power health coaching experiences across the app.
You will play a central role in shaping how WHOOP AI systems are designed—how agents understand members, reason over their health data, coordinate with one another, and communicate insights in a way that is accurate, empathetic, actionable, and behavior-changing.
RESPONSIBILITIES:
- Design and write AI agents that help members understand their data, set goals, and make better daily decisions about sleep, recovery, training, and long-term healthspan
- Design complex, multi-agent systems where specialized agents (e.g., data analysis, health reasoning, coaching narrative, safety/guardrails) collaborate to produce a single coherent member experience
- Partner with AI Engineers to shape agent orchestration, including sequencing, handoff, tool usage, memory access, and fallback behaviors
- Own the conversational and behavioral strategy for agents—defining tone, structure, narrative flow, and language quality across proactive reports and interactive coaching
- Translate ambiguous cross-functional needs into well-scoped agent capabilities, turning inputs like “members don’t understand recovery” or “support is overloaded” into clearly defined agent roles, inputs, outputs, and metrics
- Shape how data is prepared and presented for agent reasoning, including defining the right aggregates, comparisons, and summaries needed for high-quality outputs
- Write and maintain evaluation frameworks (evals) to systematically measure and improve agent quality at both the individual-agent and end-to-end system level
- Define what “good” looks like for each agent and system, including success criteria, failure modes, and quality bars across correctness, personalization, actionability, and trust
- Use qualitative and quantitative feedback (member conversations, internal beta feedback, eval results, engagement metrics) to inform agent improvements and product direction
- Act as a trusted advisor to teams across WHOOP on AI strategy, agent design, and responsible use of generative AI in health contexts
QUALIFICATIONS:
- 3+ years in product management or related technical or strategic role, with at least 1+ year working on LLM-focused or agentic AI applications
- Deep understanding of LLM engineering concepts (prompt engineering, RAG, tool usage, real-time decisioning)
- Comfortable with Ambiguity: Proven ability to define product requirements and success metrics in ambiguous environments
- Exceptional written and language design skills, with strong instincts for clarity, tone, and structure—and a deep understanding of how language influences trust, motivation, and behavior change in sensitive health contexts
- Experience designing high-quality conversational AI, including prompts, system instructions, coaching narratives, and microcopy, with the ability to treat language as a control surface for agent behavior, not just user-facing copy
- Strong product and technical fluency, enabling deep collaboration with AI Engineers and Data Scientists and informed reasoning about LLM behavior, limitations, failure modes, and system tradeoffs (without requiring production ML development)
- Systems-level thinking, with experience translating ambiguous problems into well-scoped agent behaviors, modular workflows, and clear specifications that scale beyond a single agent or feature
- Analytical and strategic judgment, including the ability to diagnose agent and system failures, define quality metrics and evals, and balance short-term execution with long-term platform, scalability, and quality considerations
- Relevant technical or interdisciplinary background, such as Computer Science, Engineering, Mathematics, Cognitive Science, HCI, Linguistics, or equivalent practical experience at the intersection of technology, product, and customer experience (MBA a plus)
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibilityThe WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $125,000 - $170,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Top Skills
AI
Data Analysis
Llm
Prompt Engineering
Systems Architecture
What the Team is Saying
Anahis
Staff Tech Lead - Mechanical Engineering
Josh
Lead Designer
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Manan Dedhia
Field Quality Manager
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The Company
What We Do
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.
Why Work With Us
At WHOOP, we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values.
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WHOOP Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
4 days a week
