The Product Manager serves as a business and product leader for Thales’ cloud-based Identity & Access Management (IAM) platform and contributes to the overall IAM portfolio strategy. This Product Manager will collaborate closely with other product managers, product owners, product architects, UX designers, and engineering teams to define and deliver shared platform capabilities that enhance how the IAM platform is operated, understood, and managed.
You will play a key role on the IAM product management team, with responsibility for the AI Assistant value stream. This value stream delivers an assistive, Copilot-style experience for administrators, operators, and support teams—using AI to analyze platform data, configuration, and events in order to provide actionable insights, recommendations, and guided actions. The AI Assistant helps users troubleshoot issues, optimize policies, understand system behavior, and perform routine tasks more efficiently, while operating within clear guardrails for security, compliance, and trust.
This role requires strong cross-functional collaboration beyond engineering, including UX design, site reliability engineering, security operations, product operations, customer support, and customer success. The Product Manager ensures that AI-assisted capabilities are practical, explainable, and safe—augmenting human decision-making rather than replacing it—and that the AI Assistant integrates seamlessly with platform observability, administration, and compliance workflows.
Key areas of responsibility:
- Define and implement Product Line strategy and competitiveness action plans.
- Drive with Competitive & Marketing Intelligence and Segment Marketing the analysis of worldwide market trends, market/customer needs, segmentation and competitions relevant to the product line
- Define Product Line robust value proposition & competitive positioning, and differentiation with Marketing and Business Intelligence
- Prepare and present Product Plans as input to Product Life Cycle Decision Reviews, including Business Plan, roadmap, differentiation, value proposition, reuse strategy, market & customer requirements description (user experience).
- Act as a subject matter expert (SME) for IAM and leveraging GenAI to manage and interact with the IAM products globally, supporting sales opportunities and client meetings, as necessary.
- Support and maintain the existing OneWelcome Identity Platform install base globally, by delivering high priority feature requirements in support of a zero-churn objective.
- Assist the sales and customer success organizations to grow the IAM customer base while meeting or exceeding established annual financial targets.
- Create and drive implementation of a product strategy for the successful adoption of new product capabilities related to both B2C and Extended Enterprise (Workforce, partners) value propositions, through an understanding of the complex security and user experience requirements of mid-to-large sized enterprises.
- Collaborate with product marketing to accurately position IAM capabilities in the context of the broader Thales portfolio, complementing other vendor solutions, and unique selling propositions.
- Ensure the internal security, regulatory compliance, and certification of all functional capabilities via close collaboration with engineering teams.
- Support ad-hoc tactical and strategic initiatives as required by business priorities.
- Respond to changing market and business dynamics in an agile manner.
- Demonstrate a combination of strong qualitative and quantitative analytical skills.
- Leverage AI-powered tooling and analytics to improve product discovery, prioritization, and execution velocity across platform and core services.
- Ensure AI-driven capabilities are introduced responsibly, with appropriate governance, transparency, and customer trust.
Skills required:
- 8+ years of experience in product management or other customer facing roles
- 3+ years of experience in Identity & Access Management (IAM)
- 2+ years of experience implementing Generative AI (GenAI) capabilities into software products
- Exceptional written and oral communication skills
- Ability to present to and communicate effectively with customers and executive leadership
Education:
- Bachelor’s degree in technology or business administration
Top Skills
What We Do
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology – to build a future we can all trust, which is vital to the development of our societies. The company provides solutions, services and products that help its customers – businesses, organisations and states – in the defence, aeronautics, space, transportation and digital identity and security markets to fulfil their critical missions, by placing humans at the heart of the decision-making process.
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