Product Manager I

This role...

• Product Vision and Strategy
  • Owns accountability for the overall team and product success.
  • Defines and shares product vision, aligned with the goals of the business and is accountable to business leaders. Defines business value & OKRs (Objectives & Key Results).
  • Develops and communicates a clear product strategy to achieve product vision.
  • Defines and executes product roadmap aligned with business objectives and customer needs.
  • Defines key performance indicators (KPIs) and metrics to track product performance against strategic goals. Uses data to make informed decisions and adjustments to the product strategy.

• Performance Measurement, Outcome Identification, Reporting, & Communications
  • Utilizes data analytics tools and platforms to analyze product performance and user behavior.
  • Generates insights and recommendations to optimize product features, user acquisition, and engagement.
  • Defines success metrics to measure feature effectiveness.
  • Leads cross-functional collaboration across departments such as marketing, sales, and customer support to align product strategy with company objectives.
  • Engages with stakeholders to gather requirements, communicate product progress, and ensure stakeholder needs are met within the product roadmap.
  • Defines key performance indicators (KPIs) and metrics that align with the product strategy and objectives.
  • Analyzes performance data to make informed decisions about product enhancements, feature prioritization, and roadmap adjustments.
  • Collaborates with cross-functional teams to implement strategies that improve product performance and customer experience.
  • Monitors product performance post-launch and iterates based on user feedback.

• Customer Advocacy, User and Market Research
  • Maintains deep understanding of the competitive landscape and the needs of the target market and uses this knowledge to inform product development decisions.
  • Communicates regularly with stakeholders, including customers and internal teams to gather feedback, pain points, opportunities, and incorporates it into the prioritized feature backlog and roadmap.
  • Conducts competitive analysis, and customer feedback to identify product opportunities.
  • Identifies business opportunities through direct engagement with clients, other external stakeholders, and market research.
  • Leads and designs user research studies.
  • Applies user research results.
  • Uses insights to inform product vison and strategy.

• User-Centered Design
  • Supports the development of user Personas based on market research and customer feedback.
  • Champions user-centered design approach, collaborating with design teams to create intuitive and seamless user experiences.
  • Serves as the voice of the customer within the organization, ensuring that customer insights and feedback directly influence product development and strategy.

• Solution Ideation
  • Works with the team to find best solution option based on tradeoffs.

• Requirements Gathering and Backlog Refinement
  • Creates and maintains product backlog, including epics and feature level decomposition for sprint planning.
  • Prioritizes epics and features from backlog to be delivered.
  • Obtains agreement from applicable stakeholders on schedule, time management and resource plans, and negotiate changes/adjust project plans as needed and communicate to impacted teams.

• Prioritization & Road mapping
  • Maintains full responsibility for determining timing of and prioritization of user problems to solve; Empowered to re-prioritize (and say no).
  • Crafts and manages the product roadmap, balancing short-term deliverables with the long-term vision.
  • Collaborates with stakeholders to prioritize features, manage expectations, and adjust the roadmap based on feedback and market changes.
  • Ensures the product roadmap aligns with overall product strategy and company goals.
  • Collaborates with product development team, including product owners, developers, designers, and other stakeholders, to identify and prioritize product functionality.
  • Collaborates with Product Owner to translate the product strategy into actionable development tasks. Ensures the Product Owner is equipped with the necessary information to prioritize work effectively.
  • Works closely with closely with stakeholders, including customers, sales, marketing, and leadership, to ensure alignment on product vision and strategic priorities.

• Agile Delivery
  • Participates in sprint planning and reviews meeting and ensures that development teams have the resources they need to deliver products on time.
  • Engages in agile methodology ceremonies used through the development process as needed, including sprint planning and sprint retrospectives as needed.

• Release Planning and Communications
  • Supports release planning timing, coordination, change impact assessment, communication (e.g. release notes) and training as needed.
  • Oversees the release process for Engineering & QA teams, assisting as Scrum Master where needed.

• Go-to-Market
  • Conducts market research and analyzing trends to identify opportunities for product innovation and improvement.
  • Conducts in-depth market research to identify customer needs, market trends, and competitive landscape. Use insights to inform product vision and strategy.
  • Works with cross-functional teams, including marketing, sales, and support, to ensure that products are well-positioned in the market and meet customer needs.
  • Leads the development and execution of go-to-market strategies for specific products, working closely with marketing, sales, and customer success teams.
  • Defines product positioning, key messages, target customer segments, and launch objectives.
  • Ensures alignment across teams and that all stakeholders are informed and prepared for the product launch.
  • Establishes and enhances product offering through identifying and assessing product and market opportunities and outlining road maps to align with company objectives.
  • Plans and executes go-to-market strategies in collaboration with marketing, sales, and customer support teams to ensure a successful product launch and adoption.

• Cross-Functional Leadership & Continuous Improvement
  • Continuously evaluate and refine product development process to improve efficiency and effectiveness.
  • Identifies root causes of substandard outcomes and recommends appropriate resolutions.
  • Monitors and documents project milestones and outcomes throughout the project lifecycle to ensure adherence to established quality standards.
  • Develops and implements contingency and recovery plans when deliverables or milestones are missed.
  • Leads by influencing cross-functional teams, including marketing, sales, and customer support to align around the product vision and goals.
  • Acts as a mediator and translator between technical teams and non-technical stakeholders, ensuring efforts are synchronized and milestones are achieved as planned.
  • Assists with internal best practice initiatives, including maintaining an agile development model.
  • Optimizes platform segmentation with a view to identifying preferred product ownership.
  • Leads cross-functional teams without direct authority, fostering collaboration, and driving progress toward strategic objectives.

• Risk Management
  • Identifies risks that could impact the product's market fit, customer satisfaction, and competitive advantage.
  • Works closely with cross-functional teams to develop strategies to mitigate these risks, such as adjusting the product roadmap, refining features based on feedback, and preemptively addressing potential market shifts.
  • Participates in other projects or duties as assigned.

We are interested in speaking with individuals with the following...

• Bachelor’s degree required.
• Seven (7) plus years product management, consumer, or enterprise-level product management.
• Experience with JIRA, Confluence, Figma, AHA, Amplitude and/or Tableau tools required.
• Healthcare experience preferred.
• Scrum/Agile certification preferred.
• Or equivalent combination of education and/or experience.
• Strong analytical skills and passion for analyzing products, competitors, and market dynamics.
• Comprehensive understanding of the marketing and product planning process
• Ability to bring products to market.
• Comprehensive understanding of agile methodologies. Scrum / agile certification a plus.
• Excellent collaboration and interpersonal skills to work with internal and external stakeholders.
• Proven ability manage product functionality prioritization and handle complex problems with minimal supervision.
• Metrics-oriented and customer focused, with presentation skills across stakeholder group across executive team, business leadership and product development teams
• Exceptional written and verbal communication skills.
• Ability to work effectively with geographically distributed teams.
• Ability to write decompose product capabilities functional specifications into logical groupings (e.g. epics, features, user stories).
• Proficiency in Microsoft Office packages is required.
• Accountability: Keen sense of ownership and responsibility for the product's success. Ensures commitments are met and takes charge of decision-making processes.
• Critical Thinking: Ability to analyze situations, identify potential problems, and develop innovative solutions. Can evaluate trade-offs and make decisions that balance short-term needs with long-term strategy.
• Scheduling: Skilled in planning and prioritizing work to meet deadlines and achieve goals. Understands how to balance team capacity with product needs to ensure timely delivery.
• Strategic Thinking: Ability to develop long-term visions and strategies for products.
• Market Research: Skills in conducting and analyzing market research to inform product decisions.
• Customer Insights: Proficiency in gathering and interpreting customer feedback and behavior.
• Analytical Abilities: Strong analytical skills for evaluating data, KPIs, and market trends.
• Communication: Excellent verbal and written communication skills for articulating product vision and strategies.
• Leadership and Influence: Ability to lead and influence cross-functional teams without direct authority.
• Problem-Solving: Strong problem-solving skills to address challenges creatively and effectively.
• Stakeholder Management: Competence in managing and aligning stakeholder expectations.
• Technical Acumen: Understanding of the technical aspects relevant to the product and ability to communicate effectively with engineering teams.
• Agile Methodologies: Knowledge of Agile development processes and how to work within them.
• Financial Acumen: Ability to manage budgets, forecast revenue, and understand financial implications of product decisions.
• Project Management: Skills in planning, scheduling, and keeping projects on track.
• User Experience (UX): Understanding Insight into UX principles to ensure the product meets customer usability and satisfaction.
• Adaptability: Flexibility to adapt to changing market conditions and business needs.
• Emotional Intelligence: Awareness and regulation of personal emotions and understanding others' emotions to enhance team collaboration and customer relations.
• Ability to: write functional specifications.
• Ability to: define test cases and performing testing as part of User Acceptance Testing.
• Proven Ability to: meet tight deadlines and handle complex problems with minimal supervision.
• Be: Metrics-oriented and customer focused, with presentation skills to various size audiences.

Salary: $111,000 - 149,900

Bonus eligible based on company and individual performance