Product Manager, Fintech

WorkWave is a leading vertical software company specializing in providing comprehensive solutions to businesses in the field services industry, including Lawn Maintenance, Landscaping, Pest Control, Security, Cleaning & Janitorial services, HVAC installation, plumbing, and more. Our innovative software enables these businesses to streamline operations and enhance service delivery. As we continue to expand our offerings, we are seeking a dynamic and experienced Product Manager, Fintech to join our team.

WorkWave provides ERP and CRM solutions tailored to the unique needs of service-based businesses. We are seeking an experienced Fintech Product Manager to lead the development of embedded fintech products and integrations that empower our customers to grow their businesses faster, streamline financial operations, enhance cash flow, and improve worker access to earnings. 

The Fintech Product Manager will focus on embedding financial capabilities within our core platform, including Lending, Pay Over Time, Earned Wage Access (EWA), and Bill Payment solutions. You'll work closely with external partners to integrate these capabilities seamlessly, enabling our customers to leverage fintech innovations to grow their businesses. 

WHAT YOU'LL DO:

• Product Strategy & Vision - Define and execute the product strategy for embedded fintech solutions, ensuring alignment with the company’s overall mission to enhance field service management.
• Partnership Management - Collaborate with third-party financial technology partners to integrate lending, EWA, and bill pay capabilities into the platform. Evaluate potential partners and manage relationships to deliver high-quality financial products.
• Embedded Fintech Development - Own the development of fintech features such as in-platform loans, wage access, and billing/payment processing tools. Work with cross-functional teams, including engineering and design, to bring products to market.
• Customer-Centric Design - Gather customer insights to ensure the fintech products meet the needs of field service businesses, including cash flow management, flexible payment options, and access to credit.
• Roadmap & Prioritization - Build and manage a product roadmap that prioritizes high-impact fintech integrations, balancing customer needs, market trends, and internal resource allocation. 
• Legal, Compliance & Risk - Ensure that all embedded fintech solutions comply with relevant regulations and manage financial risks associated with lending, payments, and wage access as well as different ways of marketing & delivering those services.
• Performance & Optimization - Monitor and measure the success of fintech products, using KPIs such as user adoption, transaction volumes, customer satisfaction, and revenue impact. Continuously optimize products based on feedback and performance data.
• Cross-functional Collaboration - Work closely with engineering, sales, marketing, and customer success teams to ensure smooth go-to-market execution, sales enablement, and post-launch support.

WHAT YOU'LL BRING:

• Bachelor’s degree in Business, Computer Science, or related field; MBA or relevant certification is a plus.
• 5+ years of product management experience, with at least 2 years in fintech, payments, or lending-related roles. 
• Experience in vertical SaaS or ERP solutions for field services industries is a plus.
• Solid understanding of APIs, fintech integrations, and payments infrastructure. Ability to communicate effectively with technical teams and partners.
• Strong data-driven mindset, with the ability to analyze market trends, customer behavior, and financial metrics to drive product decisions.
• Proven track record of managing relationships with fintech partners and third-party vendors to deliver financial products and services
• Deep empathy for businesses of all sizes in the field services space, with a passion for delivering fintech solutions that solve real-world problems.
• Ability to travel occasionally as required. 

WHAT YOU SHOULD KNOW ABOUT US:

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers

• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses

• We openly accept others as they are and build strong partnerships based on trust

• Teamwork and collaboration is key to help our colleagues and customers solve their challenges

• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us! 

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT: 

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority. 

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

 • We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.

• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming. 

• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.

• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE'VE GOT YOU COVERED: 

• Employees can expect a robust benefits package, including health and dental and 401k with company match

AND BEYOND...

• Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays

• Up to 4 weeks paid bonding leave

• Free subscription to the Calm App for you and up to 4 dependents!

• Tuition reimbursement

• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!

• 24/7 access to virtual medical care with Teladoc

• Quarterly awards based on peer nominations

• Regional discounts and perks

• Opportunities to participate in charitable events and give back to the community 

GROW WITH US: 

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth

• Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!

• Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year 

JOIN OUR WINNING TEAM! 

• 10 Time winner of Best Place to Work in New Jersey by NJBiz!

• WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine

• Recently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

WorkWave supports salary transparency, however please note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.