Jobs at WorkWave

Manage SaaS platform provisioning and enterprise client onboarding, including database environment configuration, payment activation, A2P 10DLC compliance, workflow analysis, and operational governance. Evaluate technical requirements, approve or redirect nonstandard service requests, optimize provisioning processes, troubleshoot delays, and coordinate handoffs with customer success and internal teams. The role requires independent judgment, strong analytical ability, attention to detail, policy enforcement, and experience with enterprise CRM and SaaS workflows.

Supports Account Executives and Account Managers by positioning Wavelytics, an AI-powered analytics solution, throughout the sales cycle. Explains technical capabilities, competitive advantages, AI best practices, data protection, and security considerations to prospects and customers. Collaborates with product, engineering, and sales teams on messaging and playbooks, develops customer relationships, and supports or leads sales pursuits, testimonials, and case studies.

Maintain and optimize the Salesforce org by ensuring system health, data integrity, security, and governance. Design and drive automation with Flow and AI (Einstein), manage CPQ and Certinia-related revenue/PSA workflows, oversee integrations and release management, provide user support and training, and lead continuous improvement and seasonal upgrade activities in partnership with business stakeholders.

Own and optimize the MarTech stack (Pardot, Salesforce, GA4, Webflow, 6sense, ZoomInfo, DataGroomr); maintain integrations and data integrity; build lead lifecycle, scoring, routing, and attribution workflows; run data hygiene and privacy processes; configure analytics and multi-touch reporting; implement AI-driven marketing workflows; and partner with Sales, IT, and RevOps to ensure full-funnel visibility and operational efficiency.

Manage SMB accounts through consultative selling: deliver online product demonstrations, run QBRs, build pipeline, forecast in Salesforce, exceed monthly recurring revenue targets, and generate new business via outreach.

Lead the vision and delivery of customer-facing AI/ML models and data products. Partner with clients, data science, and engineering to define requirements, validate hypotheses with SQL-driven analysis, design data visualizations, and launch features that drive adoption and ARR.

Sell WorkWave’s end-to-end field service SaaS to mid-market customers: lead discovery with executive stakeholders, navigate complex multi-stakeholder long sales cycles, work with Sales Engineers on demos, build and close multi-million-dollar pipelines, and use sales tools to drive deal progression and strategic prospecting.

Manage and grow a portfolio of mid-market SaaS accounts by building relationships, running QBRs and account plans, uncovering expansion opportunities, delivering tailored demos, managing the expansion sales cycle, meeting ARR quotas, and maintaining accurate forecasting and CRM hygiene.

Lead global SaaS project delivery from scoping through close, managing stakeholder relationships, detailed project plans, risks, budgets, and audit-ready documentation. Drive adoption of AI and automation to streamline tracking and reporting, coordinate cross-border teams across NA time zones, and travel up to 25% for critical on-site meetings to ensure projects are delivered on time and on budget.