Jobs at WorkWave

Own a portfolio of mid-market or enterprise SaaS accounts across North America. Build customer relationships, drive platform adoption, monitor account health, support retention and expansion, conduct business reviews, analyze usage and performance data, resolve operational challenges, and communicate customer insights to Product and Engineering. The role requires platform expertise, strong SaaS metric knowledge, proactive problem-solving, and the ability to manage complex customer conversations remotely.

Analyzes revenue and GTM data to identify performance drivers, risks, and opportunities. Owns executive dashboards, KPI reporting, forecasting models, data integrity, quota and territory planning, and cross-functional reporting standards. Partners with Sales, Marketing, Customer Success, and Product Operations while delivering urgent strategic analysis for senior leadership and the Board.

Product Designer responsible for creating intuitive digital product experiences for non-technical users. The role covers discovery, ideation, user flows, wireframes, prototypes, usability testing, design system application, accessibility, and iterative design. The designer collaborates with product, engineering, marketing, and business stakeholders, presents design rationale, contributes to design system evolution, conducts qualitative and quantitative research, and mentors peers. Experience with enterprise or SaaS products, AI-powered features, service workflows, and agile teams is beneficial.

Manage SMB sales by conducting quarterly business reviews, consulting customers, delivering product demonstrations, guiding prospects through the sales cycle, generating new opportunities, meeting recurring revenue quotas, and maintaining accurate pipeline forecasts in Salesforce. The role is remote-first and focused on selling field service software solutions.

Own the full SMB sales cycle for Pest and Lawn service businesses, from prospecting and inbound lead response through discovery, online demos, proof of concept, negotiation, forecasting, and closing. The role requires maintaining a predictable pipeline, meeting weekly KPIs and quota, using Salesforce, SalesLoft, and 6Sense, and building consultative relationships with small-business stakeholders.

Manages the B2B marketing technology stack, including Pardot, Salesforce, GA4, 6sense, ZoomInfo, Webflow, and DataGroomr. Responsibilities include platform administration, automation, lead scoring, integrations, data hygiene, attribution tracking, privacy compliance, segmentation, reporting audits, vendor governance, and troubleshooting sync issues. The role also evaluates and operationalizes AI-powered marketing workflows, documents processes, and serves as the primary systems expert for cross-functional teams.

Manage SaaS platform provisioning and enterprise client onboarding, including database environment configuration, payment activation, A2P 10DLC compliance, workflow analysis, and operational governance. Evaluate technical requirements, approve or redirect nonstandard service requests, optimize provisioning processes, troubleshoot delays, and coordinate handoffs with customer success and internal teams. The role requires independent judgment, strong analytical ability, attention to detail, policy enforcement, and experience with enterprise CRM and SaaS workflows.

Supports Account Executives and Account Managers by positioning Wavelytics, an AI-powered analytics solution, throughout the sales cycle. Explains technical capabilities, competitive advantages, AI best practices, data protection, and security considerations to prospects and customers. Collaborates with product, engineering, and sales teams on messaging and playbooks, develops customer relationships, and supports or leads sales pursuits, testimonials, and case studies.

Maintain and optimize the Salesforce org by ensuring system health, data integrity, security, and governance. Design and drive automation with Flow and AI (Einstein), manage CPQ and Certinia-related revenue/PSA workflows, oversee integrations and release management, provide user support and training, and lead continuous improvement and seasonal upgrade activities in partnership with business stakeholders.

Sell WorkWave’s end-to-end field service SaaS to mid-market customers: lead discovery with executive stakeholders, navigate complex multi-stakeholder long sales cycles, work with Sales Engineers on demos, build and close multi-million-dollar pipelines, and use sales tools to drive deal progression and strategic prospecting.

Manage and grow a portfolio of mid-market SaaS accounts by building relationships, running QBRs and account plans, uncovering expansion opportunities, delivering tailored demos, managing the expansion sales cycle, meeting ARR quotas, and maintaining accurate forecasting and CRM hygiene.

Lead global SaaS project delivery from scoping through close, managing stakeholder relationships, detailed project plans, risks, budgets, and audit-ready documentation. Drive adoption of AI and automation to streamline tracking and reporting, coordinate cross-border teams across NA time zones, and travel up to 25% for critical on-site meetings to ensure projects are delivered on time and on budget.