Product Manager, Enterprise Products (Shenzhen)

What you will be expected to do

• Own the requirements and roadmap for our proprietary firmware and its companion applications, translating field, customer and business needs into device behaviour.
• Own over-the-air firmware release planning and rollout — staged deployment, rollback strategy, and adoption tracking across a large installed base.
• Work with embedded engineering to prioritise between new capability, reliability and field-serviceability.

• Own the software side of the device lifecycle: mobile device management (MDM) integrations, enrolment and provisioning journeys, policy and security configuration.
• Design the operational processes that surround enrollment at scale, and work with market teams to make them workable in the field.
• Manage integrations with external firmware and third-party device platforms.

• Own the products built on top of the telemetry our devices generate — end-user and internal applications, analytics and data exploration tools.
• Own the underlying data definitions: what the devices report, at what fidelity and frequency, and how that contract evolves as firmware and applications change on either side of it.
• Maintain and improve the pipelines and interfaces through which this data reaches the business.

• Partner with manufacturing, procurement, quality and logistics teams to build and improve systems and automations for their processes.
• Digitise shop-floor workflows and give the business visibility into throughput, yield and quality.

• Identify manual, document-heavy processes across logistics and build systems that automate paperwork generation, approvals and shipment status tracking.

• Work with stakeholders including customers, agents, operations, field teams, and business leads to identify workflow pain points.
• Document opportunities as structured briefs rather than simple ticket descriptions.
• Use AI to synthesize inputs, identify patterns, and convert ambiguity into actionable solutions.

• Build working proofs-of-concept using LLM APIs, automation tools, or lightweight scripts.
• Validate whether an AI-first approach solves the problem effectively.
• Ship quickly and learn even faster.

• Create sharp, handoff-ready documentation such as use cases, flow charts, PRDs, and system requirements.
• Use AI in documentation workflows but ensure accuracy by catching errors that AI may introduce.

• Coordinate releases, manage testing, and track adoption.
• Resolve stakeholder queries and issues through WhatsApp, ticketing tools, and email.
• Own rollout sequencing and ensure readiness across teams.

• Identify repetitive business processes and automate them using reliable tools.
• Perform regular assessments  to track, monitor, and drive product usage.

• Work closely with cross-functional groups and the development team throughout the product lifecycle.
• Keep stakeholders informed at every stage.

You might be a strong candidate if you have/are
Background and approach

• A bachelor’s degree in Engineering (mandatory).
• 3–5 years of prior professional experience in product management, 
• Experience building software applications for IoT or connected-hardware products, or working closely with embedded/firmware teams.
• Ability to structure and analyze ambiguous problems.
• Clear communication skills across workflows, feature descriptions, Slack messages, and stakeholder updates.
• Comfort working across teams you have no authority over, and the patience to keep making a case with evidence rather than volume.
• Travel as required to Sun King markets and manufacturing / vendor sites.

Language

• Professional working proficiency in Mandarin (mandatory) — you will work daily with manufacturing, quality and vendor teams in China.
• Professional working proficiency in English (mandatory) — you will work with colleagues, field teams and stakeholders across our markets in Africa and Asia, and all product documentation is written in English.

Essential technical skills

• Hands-on experience with SQL.
• Working understanding of how connected devices report data — telemetry, cellular/GSM connectivity, data definitions, and over-the-air update mechanics. You will not write firmware, but you must be able to reason about it with the engineers who do.
• Comfort with APIs and integrations, including third-party device management platforms.
• Experience working with data to track and push product usage.
• A GitHub profile or portfolio with shipped prototypes, automations, or internal tools.
• Evidence of LLM and AI foundations (Anthropic courses, fast.ai, DeepLearning.AI, or equivalent self-learning).
• Comfortable using AI tools to build small automations, prototypes and internal tools.

Good to have

• Experience with manufacturing execution, quality control or shop-floor systems.
• Experience with supply chain, logistics or trade documentation workflows.
• Python or another scripting language for extraction, reconciliation and one-off analysis.
• Exposure to pay-as-you-go, asset finance, microfinance or emerging-market lending.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.

About
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.