Reporting to the Head of Fusion (UC/CC) Platform, you will be a critical member of the product management team. Your work will directly impact the developer community’s experience with Vonage’s Application APIs and tools, ensuring consistency, usability, and innovation. Additionally, the capabilities you build will support partner integrations such as Work Force Management, Secure Payments, and more.
You will own the developer ecosystem and partner integration aspects of our portfolio, influencing the overall product strategy while delivering high-value outcomes to developers and customers alike.
Developer Experience Leadership
- Own the developer experience across VBC and VCC, including API design, usability, and consistency.
- Define and enforce API standards, ensuring a cohesive and intuitive experience for developers.
- Oversee developer tooling, including SDKs, code snippets, guides, Postman collections, and webhook capabilities.
- Serve as the key advocate for developers, embedding their needs into product roadmaps and delivery cycles.
Market Research and Customer Interface
- Collaborate with our customer's developers to understand their needs and partner with them to refine tools and standards.
- Work with key user groups to foster learning and collaboration within the developer community.
- Stay updated on industry trends and competitor offerings in developer ecosystems to maintain a leading position.
Partner Integrations
- With the support of our partnerships team, enable partners to build rich integrations into the VCC and VBC product lines..
- Manage the VCC Workforce Management integrated product line.
Product Lifecycle Management
- Define the strategic direction for developer experience aligning with broader business goals.
- Elicit, document, and prioritize requirements from internal and external stakeholders.
- Review developed solutions and ensure they meet defined standards and customer needs.
Go-to-Market & Revenue Generation
- Collaborate with Marketing, Sales, and Alliances to develop product-specific go-to-market strategies.
- Support developer-facing events and webinars, representing Vonage’s developer tools and APIs.
- Create and maintain product collateral, such as FAQs, white papers, and best practice guides.
- Strong knowledge of API ecosystems, standards, and best practices.
- Proven experience in delivering and growing successful developer-facing products, ideally in the SaaS or cloud communications space.
- Experience in agile development practices.
- Excellent written and verbal communication skills with a strong ability to collaborate across functions.
Required:
- Fluent in English.
- 4+ years’ experience in product management, professional services, or developer-focused roles.
- Experience with integrated solutions and creating an open platform that simplifies integrations.
Experience we consider a plus:
- Experience with SaaS developer tooling (e.g., SDKs, APIs, webhooks).
- Knowledge of contact center or unified communication platforms.
- Agile product management certification (e.g., SAFe).
Example benefits (variable by location):
- Thriving and dynamic working environment with a collaborative team.
- Unlimited paid annual leave.
- Flexible working hours.
- Company pension/401k.
- Life insurance.
- Private medical, dental, and eye cover.
- Enhanced maternity and paternity leave.
- Career progression opportunities.
- Training and development programs.
- Excellent office spaces and collaboration tools.
Potential Next Career Move: Senior Product Manager. #LI-MB2
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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