Please note: resumes must be submitted in English. Applications submitted with resumes in other languages will not be considered.
WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK
NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.
Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world's best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams.
WHAT YOU'LL DO
NPS Prism is seeking a Product Manager who will own the design, quality, and continuous improvement of our Brazil Banking research instrument. This role is ideal for a hands-on product leader with experience in research and survey methodology, a strong customer-first mindset, and the ability to work cross-functionally across geographies to take products from idea to launch.
Key Responsibilities
Own the Brazil Banking research instrument end-to-end: questionnaire design, rotation logic, testing, versioning, and ongoing maintenance
Lead new product/feature development efforts to create new analytics and primary research products, including AI-enabled capabilities, aligned to long-term NPS Prism growth
Own product strategy and roadmap decisions for your product area, balancing customer value, technical feasibility, and business impact.
Apply a customer point of view, working backwards from customer needs, pain points, and use cases to define product requirements
Identify, size, and prioritize product opportunities, making explicit tradeoffs and recommendations backed by customer insight and data
Collaborate closely with engineering, data science, commercial, and operations teams to deliver high-quality products
Actively unblock challenges across teams, balancing speed, quality, and scope
Define and track instrument-level success metrics (e.g., response rate, data quality scores, coverage of customer journey stages) and use them to drive iteration
Stay current on trends in survey methodology, CX measurement, AI-enabled research tools, and the Brazilian banking market
Ensure compliance with Brazilian data privacy and research regulations, including LGPD
ABOUT YOU
Required
5+ years of experience in product management, research operations, consultancy or a closely related role
Professional-level proficiency in written and spoken English is required for this role
Strong customer-centric mindset with experience working backwards from user needs
Experience building or managing analytics-driven, research-based, and/or AI-enabled data products, including working with engineering, data science, commercial and/or operations team members
Proven ability to operate as a hands-on individual contributor with ownership mindset, influencing cross-functional teams without formal authority
Strong data analysis skills (e.g. SQL, Alteryx, Excel, etc.)
Strong problem-solving skills and comfort operating in ambiguous environments
Excellent verbal and written communication skills, including the ability to work across geographies and cultures and communicate technical topics to non-technical audiences
Preferred
Experience with B2B SaaS, data platforms, or analytics-driven research products
Experience with primary research and/or survey methodology: survey design, sampling, data quality, and research operations
Familiarity with the Brazilian banking or financial services market
Experience with NPS® methodology or CX benchmarking
Familiarity with AI/ML concepts (LLMs, prompt engineering, RAG applications, etc.) and their application in customer insights or analytics products
Experience managing other team members
Skills Required
- 5+ years of experience in product management, research operations, consultancy, or a closely related role
- Professional-level proficiency in written and spoken English
- Strong customer-centric mindset and experience working from user needs
- Experience building or managing analytics-driven, research-based, or AI-enabled data products
- Experience collaborating with engineering, data science, commercial, or operations teams
- Ability to work as a hands-on individual contributor and influence cross-functional teams without formal authority
- Strong data analysis skills, such as SQL, Alteryx, or Excel
- Strong problem-solving skills and comfort operating in ambiguous environments
- Excellent verbal and written communication skills across geographies and cultures
- Experience with B2B SaaS, data platforms, or analytics-driven research products
- Experience with primary research or survey methodology
- Familiarity with the Brazilian banking or financial services market
- Experience with NPS methodology or customer experience benchmarking
- Familiarity with AI/ML concepts, including LLMs, prompt engineering, and RAG applications
- Experience managing other team members
What We Do
NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership. Prism’s AI-enabled platform unlocks robust, journey and channel-level insights powered by proprietary methodology developed from Bain’s decades of research and CX case work. NPS Prism is leveraged by senior leaders around the globe and has been adopted across 15+ countries and 10+ industries, including: Airlines: End-to-end Airline customer lifecycle and loyalty insights for the US, Australia Automotive: Automobile experience insights for the US, Mexico, Canada, and Brazil Banking: Global coverage of Banking insights across Checking & Savings, Credit Card and more Insurance: Multi-region Insurance coverage for Life, Home, Auto, and Annuities Retail: Coverage across Grocery and Home Improvement experiences in the US Telecom: CX insights for Telco, Internet, and Streaming across the US Utilities: US Utility industry insights for Electricity, Gas service Wealth: Wealth Management data for US and Canada, Retirement insights for US Get clear answers on where you and your competitors are winning and why, and leverage Prism’s “light-touch” consulting to translate them into measurable strategies to prioritize meaningful change. To learn more visit https://www.npsprism.com/
