Jobs at NPS Prism

Lead end-to-end recruiting for Brazil while managing core HR operations across the employee lifecycle (onboarding, payroll, benefits, performance, offboarding). Partner with hiring managers, source and screen candidates, coordinate interviews and offers, maintain HR records and compliance (CLT), and support employee engagement and DE&I hiring goals.

The Staff Data Engineer will design and optimize data architectures and pipelines, mentor staff, and collaborate on data strategy while ensuring quality and governance.

Execute product delivery tasks including survey monitoring, data flow oversight, dashboard reviews, and model validation. Produce analyses and insights, support product feature development, ensure zero-defect delivery, respond to client data/methodology questions, drive process improvements and automation, and collaborate cross-functionally with Operations, Commercial, and Tech teams.

The Data Scientist II position involves developing and deploying AI solutions, building predictive models, and managing data science projects. Responsibilities include collaboration with cross-functional teams, applying statistical analysis, and ensuring model governance. Candidates should have experience in classical ML and modern AI systems with end-to-end project management skills.

Manage database infrastructure ensuring security, integrity, and performance. Responsibilities include database design, optimization, backup, recovery, and high availability solutions.

The role requires generating insights from data, supporting client engagement and onboarding, and delivering presentations based on customer experience metrics.

The Data Analytics Specialist will analyze complex data, automate reporting processes, develop models using AI and analytical tools, and create client-ready insights and dashboards.

Own product operations workstreams: build client-ready Tableau dashboards, manage and analyze survey data using SQL/Alteryx/Databricks, design benchmarking surveys, support subscription customers, mentor juniors, and assist commercialization with data-driven proposals and demos.

The Data Engineer will develop and optimize data pipelines, work with cloud platforms, manage data solutions, and collaborate with teams to fulfill business data requirements.

Manage a portfolio of strategic clients using NPS Prism to deliver CX insights, advise senior stakeholders, drive account growth, support Bain case teams, create thought leadership, and use AI and automation to accelerate insight delivery. Own day-to-day client management, project plans, contracting, demos, and cross-team coordination to ensure clients realize Prism's value and drive CX improvements.

Collaborate with teams to support product development and execution of data analysis, including dashboard creation and data management for insights.

Manage and optimize SQL Server and Azure SQL databases including performance tuning, security, backups, HA/DR, automation, troubleshooting, documentation, and strategic planning to ensure data integrity, scalability, and reliability.

The Associate, Product Operations develops visualization dashboards using Tableau, manages data workflows, automates processes, and supports client interaction through data insights.

The role involves conducting quality checks on verbatim responses, validating data visualizations, and recreating charts in PowerPoint and Tableau.

The Associate Product Manager will support product development, manage stakeholders, perform data analysis, and contribute to the product roadmap while engaging with clients and vendors.

The Product Manager will drive the definition and delivery of analytics and research-based products, focusing on customer needs and collaboration across teams.

Manage workstreams to develop visual dashboards, process data with Databricks, and automate workflows. Mentor junior members and enhance team efficiency.

The Analyst, Product Operations will develop data pipelines, work with ETL/ELT workflows, support automation, and prepare data visualizations, collaborating closely with senior team members to ensure quality outputs.

The Senior Data Scientist at NPS Prism will develop and deploy AI solutions, build predictive models, and analyze data to inform business decisions, ensuring production readiness and collaborating with cross-functional teams.