Product Manager: Customer Experience (Mobile & Web) - Contract

Posted 10 Days Ago
Easy Apply
Hiring Remotely in USA
Remote
132K-144K Annually
Mid level
Insurance • Pet
The Role
Lead and optimize the post-enrollment journey for Fetch customers across iOS, Android, and Web, enhancing retention and engagement.
Summary Generated by Built In
About Fetch:

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the industry:

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About The Role:

We are seeking a Product Manager for a 4–6 month contract to lead and optimize the post-enrollment journey for our customers. This is a high-visibility, high-impact role responsible for ensuring that Fetch pet parents have a seamless, high-value experience across our iOS, Android, and Web applications.
This position is a unique blend of Product Management and Product Operations. You will be the primary bridge between our Business Owners (BOs) and the Engineering organization—deciphering customer needs, weighing them against business objectives, and aligning them with technical capacity.

Location:
  • This is a fully remote position open to candidates located in the United States or Canada.
Primary Responsibilities:
  • Strategic Execution: You will drive key retention and engagement metrics by identifying and launching high-value features that align with our Q3/Q4 business goals.
  • Product Operations & Optimization: You aren't just building from scratch; you will act as a "product therapist" for the business, working with various Business Owners to maximize the use of our existing feature set and internal toolkits to solve immediate problems.
  • The "Strategic Filter": You will lead the discovery process to separate the "nice-to-haves" from the "must-haves," ensuring that every engineering hour is spent on projects that move the needle for our customers and the business.
  • Cross-Functional Orchestration: You will manage the delicate balance of stakeholder expectations, providing clear roadmaps and technical feasibility assessments to ensure all teams are aligned on what is being built and why.
Qualifications:
  • Experience: 3+ years of related experience in Product Management, specifically managing mobile (iOS/Android) and web platforms.
  • Education: Bachelor’s degree required.
  • Technical Savvy: A strong understanding of the product development lifecycle, including integration and testing phases.
  • Strategic Communication: Ability to navigate complex conversations between business stakeholders and engineers, translating technical constraints into business realities.
  • Analytical Skills: Strong problem-solving skills with a focus on data-driven decision-making.
Why Join Fetch:
  • Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
  • When in office, enjoy complimentary lunch daily, and pets are always welcome
  • Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive
Compensation:
  • This is a 4–6 month contract role with a monthly compensation range of $11,000–$12,000. The annualized equivalent range ($132,000–$144,000) is reflected in the system for posting purposes only.

Pay Range
$132,000$144,000 USD

Recruiting Fraud Alert

At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.

EEO Statement

Fetch is proud to be an equal opportunity employer.

We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. 

If you need assistance or an accommodation to apply, please contact us at [email protected]

Read our Privacy Notice for California Residents

Top Skills

Android
iOS
Web Applications
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The Company
HQ: New York, New York
369 Employees

What We Do

Fetch Pet Insurance is a leading tech-enabled pet wellness company dedicated to helping pet parents give their cats and dogs a longer, healthier life. We offer the most complete pet insurance coverage in the U.S. and Canada. But our commitment to pets and their parents doesn’t stop there. We also champion causes that strengthen the bonds between pets and people — from supporting Project Street Vet, a nonprofit that provides free veterinary care to the pets of those experiencing homelessness, to raising hundreds of thousands of dollars in aid for animals displaced by natural disasters and developing groundbreaking tools that help pet parents better support their pets’ health. Fetch is proud to be the preferred pet insurance provider for shelters across North America. Since 2018, we’ve contributed over $9 million to support shelters and the vital work they do to find forever homes for dogs and cats. Helping pets live healthier, happier lives alongside the people who love them is at the heart of our mission. To advance that mission, we created the Fetch Veterinary Advisory Board, a team of leading veterinarians, industry experts, and pet health specialists whose expertise helps shape our products, policies, and tools. Every decision we make is guided by what’s best for pets and their families. None of this would be possible without the talented, passionate people who make up our team. We’re a team of over 350 passionate pet lovers and pet parents worldwide. Fetch employees are pet lovers who are motivated by deepening the human-pet connection. As part of that culture, we’re honored to partner with Autism Speaks, an organization dedicated to creating a more inclusive world for all individuals. We also embrace inclusive hiring practices and foster supportive workplace environments so that every employee feels empowered to thrive. Fetch offers more coverage. More money back. More peace of mind. That’s why we’re proud to protect over 500,000 dogs and cats — and counting!

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