Product Manager - CRM, Workflow, and AI Automation

Description and Requirements
The Opportunity:
As part of an Agile delivery organzaition within U.S Group Benefits, this Product Manager is responsible for CRM, Workflow, and AI capabilities supporting U.S Group Benefits Employer Service and Administration. The role is accountable for providing the CRM, case management, workflow and AI tools, processes, journeys that enable operations to implement & service our group customers. This will include reimagining our current Salesforce capabilities, providing AI & Automation, as well as transforming our workflow tools to create an integrated and connected service network experience. As a Product Manager (PM), you are responsible for understanding customer needs and creating solutions that are desirable by the customer, technically feasible, viable from a business model perspective, and sustainable.
This is a leadership role responsbile for a cross-functional team with accountability to build and manage relationships with insurance product leaders, sales and market leadership, Agile Release Train team members, designers, and technology partners to identify areas of opportunity for customer experience enhancements.
This Product Manager role is part of an Scaled Agile (SAFe) Agile delivery model . The PM , in partnership with the Release Train Engineer, are accountable for delivery outcomes and decisions that solve product related problems. They set the vision and priorities for the solutions built by the ART, and work with other ART leaders to define objectives and key results (OKRs) for the ART. They are responsible for building roadmaps and maintaining a well defined backlog of features for the ART that is prioritized based on the strategic priorities and objectives and key results for the ART. They are responsible for partnering with other Product Managers and/or Solution managers to ensure alignment on priorities, depen dencies and capacity utilization
To be successful in the role, a person should be:

• Able to understand customer and business needs and identify applicable technology solutions.
• The voice of the customer and business needs for the ART.
• A leader that shapes and defines the roadmap for the agile release train (ART).
• A person who ensures we are delivering business value by communicating objectives, prioritizing features, and tracking metrics and outcomes.
• Accountable for execution and delivery across all teams in the ART
• Able to make decisions on information that is available at that time. Be comfortable with progressive elaboration and discovery (Progress over perfection)
• Able to navigate conversations to align on a set of data inputs that drive identification and prioritization of work and provide the clarity needed to accomplish it
• Able to work in a fast-paced culture that is driving transformation at all levels
• Embrace the spirit of exploration and continuous improvement
• A mentor and coach for others, building trust and providing guidance

Certifications and/or experience in SAFe Agile and Salesforce strongly recommended but not required
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.