Product Manager – Copilot Experience

Posted 25 Days Ago
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Hiring Remotely in IL
Remote or Hybrid
Mid level
Artificial Intelligence • Healthtech
The Role
The Product Manager will enhance the clinician's experience with AI tools, oversee product roadmaps, address user feedback, and collaborate with teams to improve adoption and engagement.
Summary Generated by Built In
Description

Navina is a fast-growing digital health SaaS company transforming how physicians interact with patient data. Thousands of clinicians across the U.S. rely on Navina’s AI-powered co-pilot to surface meaningful insights and streamline care at the point of care.

We are looking for an experienced Product Manager to lead Navina’s Clinician Experience domain - responsible for building a seamless, intelligent experience that physicians genuinely love.

This role owns the end-to-end physician journey: from pre-visit planning, through in-visit ambient listening to post-visit documentation, workflow automation, and real-time assistance. Your mission is to drive high satisfaction and deep engagement by making Navina’s AI Co-Pilot an indispensable part of the clinician’s daily routine.

We are looking for a user-centric PM who is both visionary and hands-on - someone who deeply understands workflow design and is excited about shaping AI-powered products in real clinical environments.

Responsibilities
  • Define and drive the product roadmap for Navina’s Clinician Copilot experience. Lead the evolution of Navina as a true AI clinical copilot, unifying innovative capabilities into a seamless, context-aware workflow. Ensure consistency and cohesion across all physician-facing surfaces while continuously pushing the experience forward.
  • Own and improve KPIs, including CSAT, usage, and engagement. 
  • Continuously identify friction points and remove barriers to adoption. 
  • Translate physician feedback and usage signals into rapid, high-impact product improvements.
  • Own the core application layout and experience, define and deliver intelligent flows that adapt to physician needs across each stage of care (pre-visit → in-visit → post-visit).
  • Design experiences that thoughtfully integrate ambient AI, generative capabilities, and workflow automation into daily practice.
  • Balance innovation with clarity and trust.
  • Partner closely with Engineering, Medical Managers, Designers, Customer Success, AI teams, and enterprise clients.
  • Develop deep expertise in both customer operational workflows and end-user behavior patterns.
  • Align execution to maximize physician value while maintaining architectural integrity and scalability.
Requirements
  • 4+ years of product management experience in complex B2B SaaS environments with workflow-driven products.
  • Strong experience building user-facing products with measurable adoption and engagement goals.
  • Strong critical thinking and analytical skills, with the ability to navigate ambiguity, evaluate trade-offs, and make sound product decisions.
  • Deep understanding of UX trade-offs and workflow-centric design.
  • Experience working on AI-powered, LLM-based, or generative products, with the ability to translate emerging capabilities into real user value.
  • Experience partnering closely with engineering teams on complex, integrated systems.
  • Ability to balance speed, experimentation, usability, and enterprise-grade reliability.
  • Excellent written and verbal communication skills in English & Hebrew.
  • Highly independent and structured, with a hands-on approach and strong sense of ownership; able to learn quickly, ramp up in complex domains, and operate effectively in a fast-paced environment while managing multiple priorities with clarity and focus.
  • A collaborative team player who works effectively with other PMs and cross-functional partners to drive aligned outcomes.
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The Company
New York, New York
157 Employees

What We Do

Navina was born with the vision to create a new world where the time-consuming chaos of patient data is replaced by a logical actionable platform that makes it possible for every physician to assess even the most complex cases in minutes. Our technology creates a new era of simplicity by restructuring disorganized data into an intelligible patient portrait, intuitively organized for sophisticated and empathetic patient care. We use AI and machine learning to make sure that what's most important is immediately clear, diagnostically linked, and contextually surfaced, so physicians can have the entirety of each patient’s data. The result: optimum patient wellness and enhanced financial performance for providers and payers. Navina is a partner of the American Academy of Family Physicians (AAFP) Innovation Lab.

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