Product Manager, Claims

We exist to make migration easy.

A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way.

A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.

If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

Move our mission, and your career, forward.

Product teams at Marshmallow are in constant pursuit of what’s ahead. By always learning and innovating, they’re helping us to solve ambitious problems that impact hundreds of millions of migrants around the world. Taking on greenfield projects and modern tech stacks with full ownership from analysis right down to deployment.

Commercially-minded, bar raisers. Shapers of AI-driven ways of working. Influencers across systems, craft, and brand. We’re looking for talent to define the roadmap, not just execute on it. And where you identify improvements in processes, we’ll help you implement them. Where you need flexibility and the resources to up skill, we’ll facilitate them.

If you give us your commitment to our mission, we’ll give you a supportive and transparent environment so you can drive product decisions, learn fast, and move forward in your career.

What you’ll be doing

• Define objectives and metrics for your team and measure how these improve over time

• Use qualitative & quantitative data to make product decisions and work alongside research & design to inform decision making

• Prioritise work to make sure your team is working on the most impactful projects, mitigating any risks to delivery and resolving prioritisation conflicts

• Working closely with your team to build best practice processes, ensuring feature requirements and documentation result in clarity of everyone involved

• Proactively building and leveraging strong stakeholder relationships, managing expectations of impact/delivery, stakeholder dependencies, comms and expectations early enough to maintain trust and consistency  

• Build a world class customer experience with the clear reward being improved economics for the business

Who you are

• Curious - You don't stop asking questions until you truly understand a topic. Doing your own research does not scare you and you are resourceful to scale rapidly on different topics.

• Customer obsessed - You are passionate about designing and building delightful user experiences that get the job done. You are experienced in identifying behavioural insight from qualitative research. You have the ability to balance business and customer needs

• Problem solver - You have strong business, analytical, and troubleshooting skills. You creatively solve problems by identifying real obstacles and viable solutions.

• A true collaborator - While we know you will have excellent ideas to put forwards, we value a collaborative approach to reach our goals and as such you should be willing and driven to get your team's input, tailoring your communication to technical and / or non-technical audiences

• Product leader - You have the ability to think about the long term vision & strategy while also being detailed when necessary to support the team with execution

• Outcome oriented - You ruthlessly prioritise against objectives, articulate the desired outcome and work collaboratively to create a path to achieve it

• Data fluent – You are comfortable navigating data-rich environments. Whether working with data scientists, engineering teams, or directly engaging with datasets, you know how to ask the right questions, interpret results, and use data to inform product decisions. You’ve either built data products or have a strong understanding of how data can power product experiences

• Entrepreneurial - You are self-motivated and proactive. You have a high tolerance for ambiguity, ability to perform under pressure to meet deadlines and willingness to take risks

Perks of the job

• Flexi-office working – Spend at least 2 days a week with your team in our Budapest office. The rest is up to you! 🏠 Plus you have 4 weeks of Work From Anywhere to use, with no need to come to the office.

• Competitive bonus scheme - designed to reward and recognise high performance 🌟

• 4-week fully paid sabbatical after being with us for 4 years 🌍

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset 🤓

• Mental wellbeing support – Access therapy and mental health sessions through Oliva 💚

• SZÉP card - Budget to spend on meals, leisure and accommodation 🏝

• Medicover Blue Package - An exclusive pass to top-notch healthcare services 🩺

• All You Can Move membership OR Monthly BKK pass - Unleashing your inner fitness guru or having a hassle-free commute - we've got you covered! 🤝

• Company-wide Marshmallow Engineering Hackathon twice a year 💻 

Plus a monthly team social budget, bi-weekly office lunches and Office tea, coffee and snacks!

Our process

We break it up into 3 stages:

• Initial call with one of our Talent Managers (30-40 mins)

• An experience/metrics and behaviour interview where you will go into more detail about your recent work in more detail. And challenge you in an estimation task. (1 hour, remote)

• A skill-based interview where you will be given a ‘product challenge’ in the interview and work with the interviewers to define a solution. (2 hours, remote)

• A culture interview to check that your work style fits our processes and values. (1 hour)

  We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application.
  

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At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.