Jobs at Marshmallow

Develop pricing data science models using quote, policy, and claims data; conduct claims and price optimization analysis; identify valuable external data sources; deploy real-time pricing models through APIs; and partner with engineering and ML teams to implement pricing strategies and support new product launches.

Lead collections and customer servicing for a growing car finance portfolio. Build and scale a regulated operations function, manage performance and hiring, ensure compliance with UK consumer credit requirements, develop broker and dealer relationships, oversee commercial outcomes, and partner with engineering to automate operations using AI while maintaining customer-focused human support.

Build and monitor credit scorecards, develop lending strategies, run experiments, evaluate alternative data, analyze portfolio performance, and support fair, compliant model governance. Own projects end-to-end from data exploration and modeling through stakeholder recommendations and production deployment, partnering closely with engineering and credit leadership.

The Staff Data Scientist will provide technical leadership in Claims, developing ML and AI systems for risk decisioning and fraud detection, collaborating with cross-functional teams to scale decisioning and enhance claims automation.

Lead technical strategy for claims fraud data science, designing and shipping production ML and Generative AI/LLM systems. Drive system-level improvements for model integration, monitoring, feedback loops and QA. Influence cross-functional product and engineering decisions to scale AI-driven claims automation and improve measurement of performance and uncertainty.

Own and evolve CRM operations, governance, campaign execution, segmentation, scheduling, and platform management. Enable cross-functional teams to use CRM effectively while maintaining quality and consistency. Use data, testing insights, and audience analysis to optimize customer communications and measurable business impact. This individual contributor role requires strong platform ownership, stakeholder collaboration, and hands-on CRM expertise, preferably with Braze.

The Senior CRM Operations Manager will own and evolve CRM operations, build governance frameworks, support stakeholders, and drive campaign execution through data insights and collaboration across teams.