The Role
The Product Manager will focus on ensuring reliable messaging for customers, making product decisions based on user testing and data, and collaborating within multidisciplinary teams to drive product success.
Summary Generated by Built In
Working at Omnisend is... kind of boring.
Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do.
We trust each other. We’re transparent, give real feedback, and actually listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact.
Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results.
And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.
About the role:
We are looking for a Product Manager who cares deeply about users and distills complex problems into thoughtful, beautiful, holistic experiences. You’d join the Channel Readiness team — the team that ensures every message our customers send reliably reaches their audience, without requiring merchants to become technical or compliance experts. This team exists to make messaging feel simple, powerful, and worry-free, so merchants can focus on growing their business, not managing infrastructure.
The Channel Readiness team is responsible for:
Effortless Channel Setup – enabling merchants to quickly and confidently configure email, SMS, and push channels, with complexity handled behind the scenes.
Maximising Reach – helping every customer achieve high deliverability out of the box, without needing to understand technical nuances like sending limits, domain warm-up, or inbox reputation.
Invisible Compliance – automatically guiding merchants to meet channel-specific and market-specific regulations, so they stay compliant without additional effort.
Protecting Platform Reputation – proactively defending Omnisend’s infrastructure and its customers from abuse, ensuring long-term deliverability and trust at scale.
What you’ll do at Omnisend:
- Make intelligent & incremental product decisions and compromises to support an iterative approach, based on user testing, business, and technical considerations to inform these decisions;
- Constantly look for the most impactful ways to reach company goals;
- Become a domain expert in terms of our customers, eCommerce, deliverability and compliance, and event-based products in general;
- Co-lead discovery and support delivery phases, including framing problems, researching them, and presenting insights;
- Combine knowledge from product metrics, user research, and other product insights into meaningful product decisions, and experiments.
What we use and value:
- Company-wide OKR and GIST framework;
- Empowered product teams that solve customer and business problems, not build features;
- Objective-based planning and experimentation-driven delivery;
- Product-led growth;
- We look at product metrics daily, we speak to our customers and do it often;
- Outcomes and bringing value to our customers over outputs and feature factories;
- Ship to learn. Experimentation to validate hypotheses and assumptions;
- Truly embracing data-driven decisions
We expect that you’ll bring:
- Proven experience (3+ years) of product management at user-focused tech with examples of shipped products;
- Data-driven, self-sufficient in product analytics (i.e. Mixpanel, Kissmetrics, Looker, Chartio, or other);
- Customer centricity;
- User research, and user testing skills;
- Ability to present and articulate your product decisions and rationale to peers and stakeholders;
- Ability to view the bigger picture and how certain decisions impact the future;
- You’re well-organized with a collaborative attitude and a strong sense of ownership;
- Experience in working in multidisciplinary product teams;
- Experience in goal setting (short-term and long-term goal planning for the team);
- Knowledge and experience working with e-commerce platforms like Shopify or Woocommerce is a big plus;
- Background in deliverability, compliance, event-based products, data management platforms or similar would help you succeed faster.
What we offer in return:
- Gross salary starting from 5500 EUR/month based on experience;
- Quarterly salary reviews;
- An unlimited learning budget for self-improvement complying with the best interest of Omnisend;
- Working methods and best practices inspired by the best tech companies in Silicon Valley;
- Senior colleagues (over 70%) enable us to have a high-performing, productive environment where your growth will accelerate;
- Flexible working hours and remote work possibilities;
- Private health insurance;
- Unlimited access to psychotherapy;
- Workstation budget;
- Personalized work anniversary gifts, such as house cleaning, spa treatments, international flights etc.;
- Attractive workations and team-led team-building events.
Omnisend is an email and SMS marketing platform built for ecommerce brands. Offering one-click integration with major ecommerce platforms, ready-made automation and email templates, and award-winning 24/7/365 customer support, Omnisend is loved by professionals and newbies alike. The idea that "great marketing needs to be expensive" is proven wrong every day by over 125,000 Omnisend customers who are successfully growing their businesses through email and SMS marketing.
Top Skills
Chartio
Kissmetrics
Looker
Mixpanel
Shopify
Woocommerce
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The Company
What We Do
Omnisend is an email & SMS marketing platform with a suite of features made specifically to help ecommerce stores grow their online businesses faster. One-click integration with major ecommerce platforms, pre-made automation & email templates, and award-winning 24/7/365 live customer support make it easy for brands of any size to sell more—all without the exaggerated cost. “Great marketing needs to be expensive” is a myth that 100,000+ Omnisend customers are busting every day by growing their businesses with email and SMS marketing. We’re a team of more than 180 Omnisenders working worldwide and looking for talented, passionate developers, artists, marketers, and everything in between. Are you excited about helping ecommerce marketers to discover the best ways to build relationships with their customers? Check out our open positions here: https://www.omnisend.com/careers/
