Product Manager - Business Automation

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for a Product Manager to join our Enterprise Technology Services team on our journey to always deliver amazing experiences. This role would support senior leadership in driving high-visibility Agentic AI initiatives, bridging technical product management and strategic project execution. You will lead the delivery of AI solutions tailored for People & Culture, Legal, and other departments. The ideal candidate navigates ambiguity effectively and transitions seamlessly between strategic oversight and detailed technical or operational deep dives. Your objective is to identify manual bottlenecks, deploy automation at scale, and measure the resulting operational impact.

• Define and own the strategic product roadmap for internal AI and automation tools, ensuring alignment with broader business objectives.

• Assess and synthesise broad organisational challenges to identify root causes, dependencies, and automation opportunities.

• Lead the end-to-end product lifecycle of AI projects, such as large scale AI driven agents, Slack-integrated agents, enterprise search, and n8n workflows.

• Define, track, and iterate on core success metrics, including financial savings, hours saved, ticket deflection rates, and AI adoption rates.

• Facilitate cross-functional collaboration among engineering, operations, and senior stakeholders to manage dependencies and mitigate risks.

• Develop structured communications, status updates, and decision-support materials to maintain executive visibility.

• Proven background in technical program management, product management, or strategic operations within a large enterprise.

• Pragmatic AI Advocate including daily usage of AI tools at expert level (e.g., Claude, Gemini) : deep understanding and a practical ability to prototype, build and automate using agentic AI focuses on business impact

• Experience managing integration of enterprise platforms such as Slack, Google Workspace, Workday, Atlassian, n8n and other enterprise grade stacks.

• Strong stakeholder management skills, including the ability to influence without direct authority and ask tactful yet challenging questions.

• Demonstrated ability to define and own product KPIs (e.g., SLA adherence, user satisfaction, financial impact) and translate ambiguous problems into clear, prioritised engineering backlogs.

• Systems Thinker: Adept at synthesising large amounts of information to navigate complex, ambiguous technical dependencies and undocumented workflows.

Nice to have

• Positive Team Player: You naturally "bring good vibes" to the group. You focus on what is possible and actively contribute to a supportive, healthy workplace.

• High Adaptability: You absorb rapid organisational change and shifting requirements with an open mind, free from premature assumptions or strong judgements.

• Inclusive Mindset: You champion diversity of thought and background, ensuring our internal AI solutions are built equitably for a global workforce and you work well within a culturally diverse team.

• Humble Learner: You stay humble and objective when evaluating feedback, prioritising continuous improvement and team success over personal ego.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym. 

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers. 

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.