ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
We’re seeking a Product Manager to drive the strategy, development, and delivery of ConnectWise platform solutions, with a strong emphasis on AI-driven capabilities and workflow optimization. This role requires hands-on experience with AI platforms and tools to design and implement intelligent solutions that improve operational efficiency and partner outcomes.
You’ll work cross-functionally to define requirements, prioritize backlogs, and deliver data-driven, AI-enabled solutions that enhance productivity, automate workflows, and support partner growth.
- Define and execute the product strategy and roadmap, with a focus on AI-powered features and workflow automation
- Gather and translate customer, market, and data insights into clear, actionable product requirements
- Identify, evaluate, and implement AI platforms/tools to improve operational workflows and product capabilities
- Manage and prioritize the product backlog to align with AI-driven innovation goals
- Collaborate with engineering, data, and AI/ML teams to deliver scalable solutions
- Monitor product performance, adoption, and user experience, leveraging AI insights where applicable
- Continuously identify opportunities to optimize workflows through AI and automation
- Represent the product with partners and stakeholders, articulating AI strategy and value
- 5+ years of product management or related experience
- Required: Hands-on experience with AI/ML platforms, tools, or solutions, particularly in driving workflow improvements or automation
- Proven ability to leverage AI technologies to enhance product functionality and operational efficiency
- Strong communication and problem-solving skills
- Experience working closely with software development and data teams
- Ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with a strong partner- and outcome-focused mindset
- Experience in MSP, SaaS, or technology platforms
- Familiarity with Agile, SDLC, and Atlassian tools
- Experience with AI platforms (e.g., OpenAI, Azure AI, automation tools, or similar) in a product environment
- Experience with ConnectWise or similar platforms
- On-site / Hybrid / Remote depending on location
- 0–10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Skills Required
- 5+ years of product management or related experience
- Hands-on experience with AI/ML platforms, tools, or solutions
- Proven ability to leverage AI technologies to enhance product functionality and operational efficiency
- Experience working closely with software development and data teams
- Strong communication and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with a strong partner- and outcome-focused mindset
- Experience in MSP, SaaS, or technology platforms
- Familiarity with Agile, SDLC, and Atlassian tools
- Experience with AI platforms (e.g., OpenAI, Azure AI, automation tools) in a product environment
- Experience with ConnectWise or similar platforms
ConnectWise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConnectWise and has not been reviewed or approved by ConnectWise.
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Leave & Time Off Breadth — Time off is positioned as a standout part of the package, including “Flexible Time Off,” “Flex Friday’s,” and frequent references to an “Unlimited PTO” approach that is valued for flexibility.
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Healthcare Strength — Core medical, dental, and vision coverage is consistently included, with additional items like life insurance and pre-tax accounts such as HSA contributions; some descriptions also indicate a possibility of fully covered employee medical premiums in certain cases.
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Retirement Support — Retirement and longer-term financial benefits are present through a 401K/retirement plan and an employee stock purchase plan, which strengthens the overall rewards package beyond base salary.
ConnectWise Insights
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
