Product Manager, AI

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4.5 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
We are seeking an experienced and forward-thinking AI Banking Product Manager to lead the implementation and integration of artificial intelligence solutions. You will be working across a wide range of business lines to identify opportunities to automate processes. This role requires a unique blend of banking industry knowledge, product management expertise, and AI implementation capabilities to drive innovation while maintaining the highest standards of regulatory compliance and customer trust.
Responsibilities

• Define the product vision, strategy, and roadmap for AI-driven products.
• Conduct user interviews with team members and executives from across the institution to understand business objectives, opportunities for automation, and AI use cases.
• Translate use cases into business requirement documents and work with engineering to develop solutions, balancing innovation with practical implementation considerations, including legacy system integration.
• Serve as an internal subject matter expert, keeping the organization informed on industry trends and opportunities.
• Collaborate with data, engineering, and IT teams to integrate AI solutions with existing banking systems.
• Oversee the complete product lifecycle, including ideation, development, validation, launch, and training.
• Establish metrics and KPIs to measure performance and ROI of AI banking initiatives.
• Ensure all AI implementations comply with banking regulations including those from Fed, FDIC, OCC, CFPB, FinCEN, SEC, NCUA, and others.
• Work closely with compliance and legal teams to address regulatory requirements for AI in banking (BSA, GLBA, SOX, TILA, Dodd-Frank).
• Implement appropriate governance structures for AI model validation, monitoring, and documentation.
• Partner with vendor management to evaluate and select AI technology partners and solutions.
• Collaborate with the Bank's Risk Management and Information Security teams to establish AI Best Practice, Security & Governance Framework.

Qualifications

• Bachelor's degree in business, Computer Science, or related field (Master's preferred).
• 5+ years of product management experience, with at least 2 years in banking or financial services.
• Demonstrated understanding of banking operations, products, and compliance requirements.
• Demonstrated experience in automating business processes and workflows.
• Experience implementing technology solutions in regulated environments.
• Strong knowledge of AI/ML concepts, use cases, and implementation challenges.
• Excellent communication and stakeholder management skills with ability to influence at all levels.
• Experience with core banking systems and financial technology infrastructure.
• Knowledge of data governance and privacy requirements specific to financial services.
• Background in AI ethics and responsible implementation frameworks.
• Project management certification (PMP, Agile, Scrum).
• Understanding of AWS Bedrock, LLM Models and Snowflake (preferred).

Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class.
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