Senior System Administrator & Support

Leader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become of the most successful banks in Massachusetts with more than $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.
Exemplary products and an innovative spirit have driven Leader Bank's rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.
Summary
We are seeking a bright, energic, self-motivated, technically minded Senior System Administrator and Support of Information Technology who will serve as the Bank's key technical contact responsible for all IT system infrastructure and day-to-day support. A successful candidate would be someone with 10+ years of hands-on, advanced infrastructure, system administration experience and thinking strategically. Excellent communication aptitude, technically minded, strong work ethic, exception problem-solving skill, and team collaboration mindset is a must.
The Senior System Administrator and Support is a technical member of the Information Technology team. This role is responsible for managing the Bank's technology stacks and participating in various technology projects. Additionally, this individual reports to the Director of Information Technology and work closely with the Vice President of Information Technology on assigned initiatives.
Responsibilities

• Assist the Director of Information Technology in supervising daily IT support.
• Install, configure, and maintain operating systems (Windows, Linux) and enterprise software.
• Monitor system performance and troubleshoot issues to ensure optimal uptime and reliability.
• Collaborate with the Director of IT and VP of IT to maintain on-perm/cloud infrastructure.
• Administer network infrastructure including routers, switches, firewalls, and VPNs.
• Implement and maintain security protocols (firewalls, intrusion detection, access controls).
• Manage user accounts, permissions, and authentication systems (e.g., Active Directory, Azure AD).
• Develop and maintain backup and recovery procedures.
• Test and refine disaster recovery plans to ensure business continuity.
• Provide Tier 2/3 support for escalated help desk issues.
• Train and onboard new users; set up accounts and access.
• Supervise and mentor junior system administrators and support staff.
• Create and maintain technical documentation for systems, configurations, and procedures.
• Ensure compliance with industry regulations and internal IT standards and controls.
• Contribute to IT infrastructure projects and upgrades.
• Use monitoring tools to proactively identify and resolve performance bottlenecks.
• Analyze system logs and usage trends to recommend improvements.
• Develop scripts (e.g., PowerShell, Bash) to automate routine tasks and improve efficiency.
• Responsible for the entire technology infrastructure stack and operations.
• Hands-on technical support experience.
• Provide oversight of the Information Technology operations for ongoing improvements.
• Lead and ensure initiatives are completed in a timely manner with efficiency.
• Serve as the first Point-of-Contact for any onsite technology emergencies.

Requirements

• BS in MIS or related field, or significant equivalent experience
• Some weekend and off-hour support will be required
• Certification in Azure Cloud or Microsoft Power Automate AI certificate or training
• Some heavy lifting of less than 50 pounds may be required
• May be required to work outside of typical hours to meet business needs
• Some traveling is required
• Must have a valid driver ID
• Microsoft Azure (Intune, Azure AD, VDI, Compliance, etc.)
• Exceptional troubleshooting skills
• SharePoint and Microsoft Power Platform experience
• Client service first mindsets
• Solid understanding of Cyber Security
• Power Shell and/or other scripting languages
• Technical writing and documentation
• Good understanding of technology risk
• Excellent and Effective communicator
• Stay current with new technologies particularly in AI and automation
• Team Leader mindset with ownership attitude
• Willingness to take on additional responsibilities when needed
• Team orientated and minded
• Diligent and observant in decision making
• Love to talk about new technology trends with promoter mindset

Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.
Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.
Leader Bank is an E-Verify® participant.* For more information, click on the links below:
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