About the Team
Stores are where Nordstrom’s brand comes to life - through service, experience, and product. The Selling Empowerment team equips store teams with intuitive, data-driven tools that help them understand performance, personalize customer engagement, and own their business. From Store Reporting to Personal Book, our goal is to empower employees with insights and capabilities that elevate the in-store experience.
As a Product Manager 2 on this team, you’ll play a critical role in shaping tools that drive selling behaviors and store performance. You’ll partner with engineering, design, analytics, and business stakeholders to deliver solutions that are simple, scalable, and impactful for our store teams as they help customers look good and feel their best.
A Day in the Life
Define and Deliver Value
- Develop and maintain product roadmaps for Selling Empowerment tools, prioritizing features based on user needs, business objectives, data insights, and competitive analysis.
- Translate business goals into clear product requirements, including user stories, process flows, and wireframes.
- Partner with engineering and design to ensure solutions are intuitive, integrated, and aligned with Nordstrom’s store strategy.
Drive Outcomes
- Define and monitor success metrics, including OKRs and KPIs, to measure product impact and inform iteration.
- Use data and user feedback to continuously improve usability and performance.
- Support go-to-market activities, including UAT, communication plans, and change management.
Collaborate and Influence
- Build strong relationships with your peers, selling leaders, and cross-functional partners.
- Communicate effectively across all levels, from executives to in-store users, through clear storytelling and grounded optimism.
- Facilitate alignment on priorities and expectations across business and technical teams.
- Remain flexible and able to pivot based on new learnings, emerging opportunities, and evolving retail landscape.
Ensure Operational Excellence
- Triage and resolve product issues/outages in partnership with engineering, ensuring system health and reliability.
- Maintain a backlog of enhancements and technical debt, balancing short-term needs with long-term strategy.
You Own This If You Have
- Experience: 3+ years of product management or equivalent experience, ideally in retail, e-commerce, or technology.
- Customer Focus: Passion for creating tools that empower frontline employees and improve customer experience.
- Analytical Skills: Ability to define, measure, and analyze processes to identify opportunities for improvement.
- Technical Acumen: Familiarity with Agile methodologies, software development principles, and testing frameworks.
- Collaboration Skills: Proven ability to work cross-functionally with engineering, design, analytics, and business teams.
- Communication Skills: Strong written and verbal communication skills, with experience presenting to diverse audiences in a matrixed organization.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Top Skills
What We Do
When you join Nordstrom, you join a fast-paced and entrepreneurial environment is paired with the strong history and experience of the Nordstrom retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions.
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