Our mission at Nordstrom is to empower our customers to feel good and look their best. As a Product Manager 2 on Nordstrom's Product Management Team, you will play a crucial role in enhancing the customer experience by leveraging data-driven insights to deliver key features, functionality, and programs. You will collaborate across the organization to drive innovative solutions that solve real problems, anticipate customer needs, and exceed their expectations, thereby driving brand loyalty and improving financial performance.
As a member of the Marketing & Loyalty Product Management team, you will help deliver an exceptional customer experience for our Loyalty customers. We manage the underlying technology powering the Nordy Club, one of retail's most recognized loyalty programs — including awarding, promotions, and member benefits at scale. In this role, you'll balance customer-facing benefit experiences with backend platform reliability and operational tooling, moving fluidly between strategic conversations and day-to-day execution. You will work closely with your Loyalty Engineering squad, the Loyalty Operations team, Nordstrom product peers, and partner with external vendors who are critical to our platform. You'll be part of a team that works hard to engage and reward our customers and drive customer growth every day.
A Day in the Life
- Prioritization and Planning: Manage the product roadmap and feature backlog across loyalty awarding, promotions, member benefits, and loyalty operations tooling
- Problem Framing and Decomposition: Independently identify and frame problems, translating ambiguous opportunities into clear user stories, acceptance criteria, and measurement plans
- Collaboration and Influence: Collaborate across Product Management, Experience Design, Engineering, Analytics, Operations and Business teams to create meaningful customer experiences; influence without authority across a matrixed organization, including external vendor relationships
- Drive Impact: Embed with the Engineering squad to drive progress against deliverables through day-to-day backlog management, agile ceremonies, and launch planning
- Continuous Discovery and Insights: Monitor key KPI performance; benchmark results and stay current with customer and market research to identify improvements and feature opportunities
- Product Strategy and Vision: Contribute to a product vision aligned with company goals and business priorities, and evangelize with your squad and key stakeholders
You Own This If You Have…
- Experience: 3+ years of product management experience or equivalent; technology or ecommerce company background preferred
- Customer Focus: Passion for understanding our customers and creating experiences that help them feel good and look their best
- Technical Acumen: Solid understanding of software development principles, including agile methodologies, API-based platforms, and A/B testing; comfort working closely with engineering teams
- Analytical Skills: Strong data fluency, including comfort with data querying tools and interpreting loyalty or retail KPIs; ability to build and execute measurement plans; strong critical thinking and problem-solving skills
- Collaboration Skills: Ability to build relationships and drive results across Product, Analytics, Engineering, User Experience, and external partners
- Communication Skills: Strong verbal and written communication skills, including presenting to various levels within a matrixed organization
- Organization Skills: Outstanding organizational and time management skills; ability to manage competing priorities across a complex platform
- Nice to Have: Experience in loyalty programs, retail technology, or platform/API product management
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
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Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Skills Required
- 3+ years of product management experience
- Experience in technology or ecommerce companies
- Solid understanding of software development principles
- Strong data fluency and KPI interpretation skills
- Outstanding organizational and time management skills
Nordstrom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordstrom and has not been reviewed or approved by Nordstrom.
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Healthcare Strength — Healthcare options are described as broad, including medical, dental, and vision coverage alongside virtual care and mental health support. Additional protections like disability coverage, life/AD&D, and accounts such as HSA/FSA further strengthen the overall health-and-protection offering.
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Retirement Support — Retirement benefits include a 401(k) plan with a defined employer match structure and access to additional financial programs like an employee stock purchase plan. Commuter accounts, transit subsidies, and adoption assistance add to the overall financial support beyond base pay.
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Leave & Time Off Breadth — Time-away benefits include PTO accrual, paid holidays, bereavement leave, parental and bonding leave, and a sabbatical program after tenure. PTO sharing and donation options expand flexibility in how time off can be used and supported across colleagues.
Nordstrom Insights
What We Do
When you join Nordstrom, you join a fast-paced and entrepreneurial environment is paired with the strong history and experience of the Nordstrom retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions.
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