COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Product Manager
Calling all product-minded tacticians! Courser is seeking a temporary Product Manager to join our fast-paced, high-impact Product Management team. This role is designed to provide immediate support for our go-to-market (GTM) execution, product documentation, and cross-geo alignment efforts. You’ll be the glue between strategy and execution—ensuring our product launches are not only successful but scalable across our diverse operational landscape.
This is a contractor role with a six-month term, ideal for someone who thrives in a dynamic environment and can hit the ground running.
Key Responsibilities:
- Documentation & Enablement: Create and maintain product documentation, including launch boxes, internal training materials, and customer-facing collateral. Collaborate with SMEs to ensure accuracy and clarity.
- Cross-Geo Alignment: Work with regional leaders to harmonize product offerings, pricing, and packaging. Support the migration of legacy solutions into standardized bundles.
- Product Launch Execution: Own the tactical rollout of new products, including coordination with GTM, sales, and technical teams. Ensure launches are timely, well-documented, and supported across all geographies.
- Tool & Process Stewardship: Maintain and improve the Product SharePoint site, ensuring it remains the single source of truth for product information. Help define and refine internal product processes.
- Support Strategic Initiatives: Support VP of Product Management to focus on strategic efforts like agreement consolidation, AI product development, and gross margin optimization.
Key Qualifications
- Proven experience in product management, preferably in IT services, SaaS, or MSP environments.
- Strong organizational and documentation skills—able to translate technical details into digestible content.
- Comfortable working cross-functionally with marketing, sales, operations, and technical teams.
- Familiarity with tools like SharePoint, ConnectWise, and Microsoft 365 is a plus.
- Self-starter with a bias for action and a knack for simplifying the complex.
Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.
Top Skills
What We Do
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That’s where we come in.
PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they’re using the right tools for their needs, that those tools are working as expected, and that they’re actually providing value.
On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We’ll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning.
One of our core values is “We deliver phenomenal experiences”—if you’re not getting a phenomenal experience, you have the right to fire us at any time. We believe in re-earning your business with every interaction and we won’t lock you into a long-term contract.
Phenomenal experiences don’t stop with customers. We believe in delivering phenomenal experiences for our employees, too—and our employees have voted us one of the Best Places to Work in SC for five years in a row.
Here are a few more awards we’re proud of:
Channel Futures MSP501 Top Managed Service Providers, 2017-2018
Best Places to Work in SC, 2014-2018
Microsoft East Region Office 365 Partner of the Year, 2017
Microsoft Southeast Area Cloud Partner of the Year, 2013, 2015, 2016
INC5000 Fastest Growing Companies, 2015-2017
Best of Upstate, 2014
Microsoft Southeast Area Community Connections Partner of the year, 2012
👉Check out our current job openings at https://www.goptg.com/Careers
