The Role
Lead product strategy and roadmap for consumer UPI experiences, design AI-powered features (assistants, conversational interfaces, recommendations), drive experiments and metrics, collaborate with engineering, design, analytics, risk, and business teams to deliver compliant, reliable payment products.
Summary Generated by Built In
About Paytm:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology
About the Role
At Paytm, we are building the next generation of intelligent payment experiences for millions of users.
We are looking for an AI-first Senior Product Manager who combines exceptional product thinking,
customer empathy, UX sensibility, and execution excellence with a strong understanding of modern AI
capabilities.
You will own high-impact consumer journeys across UPI payments, onboarding, mandates,
and engagement, while identifying opportunities where AI can simplify experiences, automate
workflows, and solve customer problems at scale.
You will work closely with Engineering, AI/Data Science, Design, Analytics, Risk, Operations, and
Business teams to build products that are intuitive, reliable, and loved by customers.
If you are passionate about building products, experimenting with AI, solving complex customer
problems, and delivering measurable business impact, we'd love to hear from you.
What You will Own
* Define the product vision, strategy, and roadmap for consumer-facing UPI experiences.
* Own critical customer journeys across UPI onboarding, payments, mandates, payment management, and engagement.
* Identify opportunities to leverage Generative AI and AI Agents to simplify customer journeys, improve payment success, and automate internal workflows. * Design AI-powered experiences such as intelligent assistants, conversational interfaces, recommendation systems, and workflow automation.
* Partner with Design to build simple, intuitive, and delightful user experiences. *Translate customer pain points into product opportunities backed by user research and data.
* Prioritize the roadmap using customer impact, business value, engineering effort, and regulatory requirements.
* Write high-quality PRDs, user stories, acceptance criteria, success metrics, and launch plans.
* Drive rapid experimentation through A/B testing and data-driven decision making.
* Analyze user funnels, behavioral insights, and product metrics to continuously improve customer experience.
* Work closely with Engineering throughout design, development, rollout, monitoring, and iteration.
* Collaborate with Risk, Compliance, Operations, Customer Support, and Business teams to deliver secure, reliable, and compliant payment experiences.
What We are Looking For
Must Have
* 4+ years of Product Management experience building consumer-facing digital products.
* Experience in Fintech, Payments, Banking, UPI, or AI-powered consumer products.
* Strong product thinking with exceptional customer empathy and user experience focus.
* Demonstrated experience using Generative AI to improve product discovery, execution, documentation, analysis, or customer experience.
* Hands-on experience designing or implementing AI-assisted workflows, copilots, or agentic product experiences is highly desirable.
* Ability to write clear and structured Product Requirement Documents (PRDs), user stories, and acceptance criteria.
* Strong analytical mindset with experience using product metrics, customer insights, and experimentation to drive decisions.
* Experience working closely with Engineering, Design, Analytics, and AI/Data Science teams.
* Excellent stakeholder management, communication, and prioritization skills.
* Ability to independently drive ambiguous problem statements from discovery to launch.
AI Expectations
We expect our Product Managers to actively leverage AI in their day-to-day work.
Examples include:
* Using LLMs for product discovery, brainstorming, and customer research.
* Creating PRDs, user stories, product documentation, and specifications using AI.
* Building or configuring AI Agents to automate repetitive product workflows.
* Using AI for analytics, insight generation, competitive research, and decision support.
* Rapid prototyping of product ideas using AI-assisted tools.
* Designing AI-native customer experiences, copilots, or conversational interfaces.
* Evaluating AI solutions with a focus on customer value, safety, scalability, and measurable business outcomes.
* Experience with tools such as Chat GPT, Claude, Gemini, Cursor, GitHub Copilot, MCP-based tools,or similar AI platforms will be an added advantage.
Preferred Experience
* Experience with one or more of the following is highly preferred.
* UPI Payments (P2P, P2M, Scan & Pay, Intent, AutoPay, Mandates)
* Payment Success and Customer Experience Optimization Consumer Growth and Activation.
* AI Agents and Agentic Workflows, Prompt Engineering.
* Personal Finance Products.
* Wallets and Stored Value Instruments Digital Banking Knowledge of NPCI guidelines, RBI regulations, payment processing architecture, and digital payment ecosystems will be a strong advantage.
Why join us: A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals. Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!
Skills Required
- 4+ years Product Management experience building consumer-facing digital products
- Experience in Fintech, Payments, Banking, UPI, or AI-powered consumer products
- Strong product thinking with exceptional customer empathy and UX focus
- Demonstrated experience using Generative AI to improve product discovery, execution, documentation, analysis, or customer experience
- Hands-on experience designing or implementing AI-assisted workflows, copilots, or agentic product experiences
- Ability to write clear and structured PRDs, user stories, and acceptance criteria
- Strong analytical mindset with experience using product metrics, customer insights, and experimentation
- Experience working closely with Engineering, Design, Analytics, and AI/Data Science teams
- Excellent stakeholder management, communication, and prioritization skills
- Ability to independently drive ambiguous problem statements from discovery to launch
- UPI Payments (P2P, P2M, Scan & Pay, Intent, AutoPay, Mandates) experience
- Payment success and customer experience optimization
- Consumer growth and activation experience
- AI Agents and agentic workflows, prompt engineering
- Personal finance products, wallets, or stored value instrument experience
- Knowledge of NPCI guidelines, RBI regulations, and payment processing architecture
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
