The Role
Own the vision, roadmap, and execution of UPI payment products at Paytm. Improve payment conversion, reliability, user engagement, and transaction experiences through data analysis, experimentation, user research, and cross-functional collaboration. Define product metrics, support incident response, ensure NPCI and regulatory compliance, and prepare platforms for high-volume events. The role requires shipping consumer-facing fintech features end to end while influencing engineering, design, analytics, and business teams.
Summary Generated by Built In
About Paytm
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the Role
UPI is the backbone of India's digital payments revolution — and Paytm is one of its largest participants, processing hundreds of millions of transactions every month. We are looking for a Product Manager to join our UPI team and drive product strategy, user growth, and experience excellence across our UPI-powered flows.This role sits at the intersection of consumer behaviour, financial infrastructure, and regulatory nuance. You will own high-impact product surfaces and work closely with engineering, design, data, and business teams to ship products that millions of Indians use daily.
Key Responsibilities
1. Core UPI Product Ownership-
- Own end-to-end product vision, roadmap, and execution for one or more UPI surfaces
- Drive seamless payment flows: initiation, authentication, success/failure states, and post-transaction experience
- Continuously improve funnel metrics — conversion, success rate, and drop-off — through A/B testing and experimentation
- Work with NPCI guidelines and stay ahead of regulatory changes to ensure compliance without compromising experience
2. User Experience & Growth
- Identify friction points in the UPI journey using data, user research, and support insights, then ship targeted fixes
- Design and launch features that drive engagement, frequency of use, and top-of-wallet positioning
- Own discovery and nudge strategies that help users adopt new UPI capabilities
- Collaborate with design to maintain a fast, trustworthy, and intuitive payment experience
3. Platform Reliability & Scale
- Define success metrics (SLAs, success rates, latency benchmarks) and hold engineering accountable to them
- Build escalation frameworks and incident response playbooks for payment failures
- Ensure platform readiness for high-traffic events such as festive seasons, IPL, and government disbursements
4. Insights & Experimentation
- Build and maintain dashboards that track north-star and guardrail metrics across the UPI funnel
- Drive a culture of rapid experimentation — hypothesis → test → learn → scale
- Generate and socialise insights that influence upstream decisions in engineering, design, and business
Required Qualifications
- 3–5 years of product management experience with a mandatory focus on consumer-facing products or fintech
- Deep understanding of user psychology, engagement funnels, and conversion mechanics in high-frequency consumer apps
- Proven ability to translate ambiguous problems into structured hypotheses and ship fast, iterative solutions
- Comfort with SQL and product analytics tools (Mixpanel, Amplitude, Metabase, or equivalent)Strong written and verbal communication skills — ability to write crisp PRDs, present to leadership, and align cross-functional stakeholders
- Demonstrated ownership mindset: you have shipped features end-to-end across product, engineering, and go-to-market
Good to Have
- Prior experience working in a UPI-regulated environment or with NPCI product constructs
- Experience with 0→1 product development alongside maintaining and scaling existing surfaces
- Exposure to growth, lifecycle, or CRM-driven product work
Why Join Us
- Work on one of India's most critical financial infrastructure products — UPI — at massive scale
- Join a high-performance product org with strong engineering depth and a bias for shipping
- Influence product decisions that affect hundreds of millions of transactions every day
- Operate in a fast-moving, ownership-driven culture where PMs have real authority — and real accountability
Compensation
If you are the right fit, we believe in creating wealth for you. With 500 mn+ registered users, 25 mn+ merchants, and unmatched transaction data depth, Paytm is uniquely positioned to define the next chapter of UPI in India — and we want you to help write it.
Skills Required
- 3-5 years of product management experience
- Experience with consumer-facing products or fintech
- Understanding of user psychology, engagement funnels, and conversion mechanics in high-frequency consumer applications
- Ability to translate ambiguous problems into structured hypotheses and ship iterative solutions
- Comfort with SQL and product analytics tools such as Mixpanel, Amplitude, or Metabase
- Strong written and verbal communication skills, including writing PRDs and presenting to leadership
- Experience shipping features end to end across product, engineering, and go-to-market
- Experience in a UPI-regulated environment or with NPCI product constructs
- Experience with 0-to-1 product development and scaling existing product surfaces
- Exposure to growth, lifecycle, or CRM-driven product work
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The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
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