Key Responsibilities ~ 8 Years experience
- Provide production support for Oracle WebLogic and Eclipse GlassFish application servers, including configuration, performance tuning, patching, and troubleshooting of application issues.
- Manage and support Apache and Microsoft IIS web services (site configuration, application pools, SSL certificates, logging, and performance optimization).
- Support SFTP/SSH file transfer systems, including user access requirements, key management, transfer monitoring, troubleshooting connectivity issues, and ensuring secure data movement.
- Manage Active Directory-related support tasks including user/group account management, authentication issues, and integration with applications.
- Perform and support code deployments / code moves across environments (UAT and PROD), including coordination with development teams, validation of deployments, and rollback procedures when required.
- Knowledge of Broadcom CA Workload Automation used to create and manage batch jobs across UAT and PROD environments.
- Troubleshoot production incidents across the full stack (web servers, application servers, databases, middleware, networking, and OS levels). Diagnose root causes and help implement permanent fixes.
- Monitor production systems using available tools and respond to alerts
- Collaborate with development, infrastructure, security, and database teams to resolve issues and improve system reliability.
- Participate in change management processes and ensure production changes follow established controls.
- Support capacity planning, performance analysis, and continuous improvement initiatives for supported platforms.
Required Skills & Experience ~ 5 years experience
- Strong hands-on experience supporting Oracle WebLogic and GlassFish application servers in nonproduction environments.
- Experience with Microsoft IIS and site administration on web servers.
- Experience with SFTP/SSH server administration and secure file transfer troubleshooting.
- Working knowledge of Oracle Database and Microsoft SQL Server (connectivity, basic SQL, performance issues, and common troubleshooting).
- Experience with Active Directory administration and troubleshooting authentication/authorization issues.
- Proven ability to perform and support code deployments/releases in non-prod and production environments.
- Strong troubleshooting and problem-solving skills across application, middleware, database, and infrastructure layers.
- Familiarity with Windows and Linux operating systems in a production support context.
- Experience with monitoring tools, log analysis, and incident management processes.
- Ability to work under pressure, prioritize incidents, and communicate clearly with technical and non-technical stakeholders.
- Scripting experience (PowerShell, Bash, or Python) for automation of support tasks.
- Customer-focused mindset with a strong sense of ownership.
- Ability to work independently and as part of a collaborative support team.
Responsibilities
Monitoring the databases alerts and jobs
Create users and assign permissions based on the level of database access
Help & Troubleshoot Application and Platform specific issues
Ensure that bug fixes releases are fully tested with minimal defects before releases
Understand and review the business requirements working with operations / functional teams
Coordinate all activities with Onshore DBA Team to ensure coverage and speedy time to resolution
Bachelor Degree 6 - 8+ Yrs
Skills Required
- Bachelor's degree
- 6–8+ years of experience
- Hands-on experience supporting Oracle WebLogic and GlassFish application servers
- Experience with Microsoft IIS and web server site administration
- Experience with SFTP/SSH server administration and secure file transfer troubleshooting
- Working knowledge of Oracle Database and Microsoft SQL Server
- Active Directory administration and authentication or authorization troubleshooting experience
- Experience supporting code deployments and releases in non-production and production environments
- Strong troubleshooting across application, middleware, database, and infrastructure layers
- Familiarity with Windows and Linux operating systems in production support
- Experience with monitoring tools, log analysis, and incident management
- Scripting experience with PowerShell, Bash, or Python
- Ability to prioritize incidents and communicate with technical and non-technical stakeholders
- Ability to work independently and collaboratively
- Customer-focused mindset and strong ownership
EXL Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EXL and has not been reviewed or approved by EXL.
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Healthcare Strength — Medical plan options include HSA, HRA, and PPO choices, with additional health-related programs such as disability coverage and an employee assistance program. Feedback suggests these options provide meaningful flexibility and coverage breadth for many roles.
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Leave & Time Off Breadth — Up to 20 days of paid time off, plus federal holidays and paid sick and safe time, are highlighted. Feedback suggests this leave structure is a notable benefit alongside core compensation.
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Retirement Support — A traditional and Roth 401(k) with up to a 3% company match and full vesting after one year is described. Feedback suggests this match and vesting timeline help bolster long-term savings.
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What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
