Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.
Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.
We are seeking an experienced Product Information Specialist for our First Quality facility located in McElhattan, PA.
This position is responsible for providing technical value to North America Retail and Healthcare Sales organization by managing customer technical information and product requests. Provides product information, product samples & product testing as well as insuring that our internal cross-functional team is well versed in the customer’s expectations related to product launches, product changes, quality specifications and procedures.
Principal Accountabilities/ Responsibilities:
- Manages third party laboratory activities, includes scheduling and oversight of product testing.
- Works with Product Development to acquire innovation samples and information on projects that support the company’s overall strategic business plan.
- Leads procurement and repack of samples for production innovations, annual compliance testing, and other regulatory compliance needs.
- Drafts technical documents/communication tools that document activities supporting new product innovations, regulatory compliance, and claim substantiation.
- Maintains relationship with retailer’s private brand team involved with the retailer portals.
- Manages the Technical Communications established processes, such as the First Production tracker and Claims Substantiation indexes.
- Performs other duties and assignments as necessary.
Education and experience requirements:
- Associate’s degree or equivalent PD/QA experience in AbHy.
- Ability to inform and educate applicable departments on regulations and policies that require compliance.
- Must be capable of reviewing technical documents and influencing colleagues across functions.
- Ability to operate cross-functionally and chase down answers.
- Excellent written and verbal communication skills.
- Detail oriented, with excellent follow-up.
- Excellent analytical and problem-solving skills.
- Proficient with applicable database and compliance software.
- Proficient with Microsoft Office Suite or similar software.
- Ability to carefully handle sensitive confidential information.
What We Offer You
We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:
- Competitive base salary and bonus opportunities
- Paid time off (three-week minimum)
- Medical, dental and vision starting day one
- 401(k) with employer match
- Paid parental leave
- Child and family care assistance (dependent care FSA with employer match up to $2500)
- Bundle of joy benefit (years’ worth of free diapers to all team members with a new baby)
- Tuition assistance
- Wellness program with savings of up to $4,000 per year on insurance premiums
- ...and more!
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
For immediate consideration, please go to the Careers section at www.firstquality.com to complete our online application.
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.
Top Skills
What We Do
First Quality was founded over 30 years ago and has grown to become a diversified family of companies with over 4,000 employees. Manufacturing Adult Incontinence Products, Feminine Hygiene Products, Baby Wipes, Adult Washcloths, and Consumer Paper Products, we serve institutional and retail markets throughout the world. Our trusted, household brands include Prevail®, Cuties®, Plenty®, Panda®, and Incognito®
Our facilities operate independently to maintain focus on the markets they serve, but benefit from being a part of the First Quality family of companies. We may be spread out across 9 locations and 2 countries, but we are one team! With our focus on innovation, technology, and sustainability, we strive to create the best products that stand out and make a real difference in people’s lives without ever sacrificing quality for affordability.
If advanced technology, innovative thinking, and a passion for challenging the status quo excite you, come join our team at First Quality! When you look at one of our job listings what you’ll find is an opportunity: to meet teams who challenge each other to improve, encounter leaders who empower you to experiment, and discover work that inspires you. As a new employee in our FQ family your training begins day one and continues throughout your career as you learn and grow with our organization. Be part of making things better – apply today to join our team at www.firstquality.com/join-us!
