Product Implementation Specialist(32669)

IDEALFORCE has a CONTRACT position available immediately for Product Implementation Specialist to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position. 

The Product Implementation Specialist will implement to internal and external stakeholders with enthusiasm, competence, and fidelity the Arizona Department of Education (ADE) Arizona Education Learning and Accountability System (AELAS) products and services.

Under the direction of the Implementation Product Manager, perform the following duties:

• Help customers focus on their goals and drive the implementation towards a successful, on-time implementation.

• Forge strong partnerships with customers and colleagues.

• Engage customers in enlightened business need discussions versus feature/function basics.

• Provide technical and functional expertise to customers during the implementation process.

• Provide strong technical understanding of Synergy product with the ability to discuss and demonstrate how it may be configured to meet a customer's business needs.

• Establish and / or update workflow processes, Customer Relationship Management (CRM) system, and status reports for implementation activities for internal and external stakeholders

• Coordinate and/or manage implementation activities as assigned, such as:

-Schedule / Conduct kick off meeting with LEA

-Manage all aspects of implementation and complete all Synergy configuration components

-Conduct post go-live hyper-care

-Transition LEA to Training and Support teams

• Attend product trainings as directed by the product implementation manager

• Attend weekly team meetings

• Gather information from LEA leads (prospective customers)

• Participate and assist sales team with customer questions regarding product functionality and implementation activities

• Update lead generations / qualifications in Customer Relationship Management (CRM) system Collaborate with appropriate stakeholders to plan and coordinate roadshow events, town hall, conferences, etc.

• Present materials at roadshow events, town hall, conferences, etc.

• Collaborate with IT Marketing team to create collateral, communication, websites, etc.

• Attend product specific meetings with vendors and internal personnel to establish product demos, collateral, etc.

• Deliver high-quality face-to-face and web-based product training to small and large groups

• Develop training materials including but not limited to quick guides, online courses, videos, Frequently Asked Questions (FAQ), etc.

• B.A. or B.S., Masters in Education or Instructional Technology preferred

• 2+ years' experience managing a Student Information System, preferably Edupoint Synergy

• 3-7 years' experience in systems applications implementation, either internally via an IT organization or externally

• Extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go-live date.

• Experience implementing software applications, preferably Edupoint Synergy

• Knowledge of, and the ability to, function with various state, region, county, district, and school organizational structures

• Strong problem-solving and trouble-shooting skills

• Excellent communication (oral and written) and presentation skills

• Proficiency using MS Office suite of products

• Demonstrated flexibility, adaptability, interpersonal skills, and ability to function with a team

• Personal commitment to excellent customer service and support

• Build effective working relationships with other ADE divisions to complement outreach programs of various departments

• Demonstrated ability to use discretion and make sound decisions

• Ability to excel in a collaborative and distributed team environment

•Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs

•Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership

•Ability to manage multiple projects at the same time and shift priorities quickly

- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. 

SOURCER ASSIGNED:

 Pete Tylor; Email: pete dot tylor at idealforce.com 

Disclaimer :

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.