Product & Growth Lead (Customer Facing)

Posted 8 Days Ago
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Headquarters, AZ, USA
In-Office
175K-230K Annually
Senior level
Financial Services
The Role
The role involves owning product initiatives that drive growth, collaborating with engineering and design teams, and enhancing customer relationships for product success.
Summary Generated by Built In
About Us

We’re building the AI infrastructure powering the future of financial operations - starting with automating the most painful and complex workflows in loan servicing.

  • Backed by a16z and Y Combinator, with $65M raised in Series A funding.

  • 8-figure ARR < 2 years already serving > 20% of the auto lending industry, and processing millions of real customer calls and transactions daily.

  • Fully deployed with major financial institutions - not just PoCs.

  • We are expanding into new financial services segments!

  • In-person office culture in San Francisco, CA.

We're fully integrated with our customers, own the full stack, and are moving fast to bring modern AI into regulated industries where precision, reliability, and performance matter most.

The Role

Split your time between inventing new AI product capabilities and scaling how enterprises discover, adopt, and expand their use of Salient. Half product manager building new capabilities, half growth operator removing friction from the customer journey.

You’ll work at the intersection of AI innovation and enterprise go-to-market, owning initiatives from concept through customer rollout and measurable business impact.

What You'll Do
  • Own the roadmap for growth-critical product initiatives

  • Ship 0→1 products collaborating with engineering, research, and design from concept to launch

  • Work directly with customers and prospects to understand pain points and translate insights into product opportunities

  • Drive data-informed decisions on what to build and how to position it

  • Build and optimize enterprise growth motions

  • Establish metrics and run experiments that prove what's working

  • Ensure customer requests, tickets, and issues are triaged and resolved quickly

  • Act as the voice of the customer internally, ensuring feedback loops directly inform product and growth priorities

  • Drive customer retention and expansion, proactively identify risks, secure renewals, and uncover opportunities to increase contract value

What We're Looking For

Must-Haves:

  • 4-8+ years in product, growth, or hybrid roles at fast-growing startups

  • Experience building 0→1 products, ideally in AI, fintech, or B2B SaaS

  • Balance of product intuition, data-driven decision-making

  • Comfort working closely with engineers and researchers to ship fast in ambiguous environments

  • Comfortable owning and driving customer relationship and product usage.

  • Track record driving measurable user or revenue growth through product improvements

Nice to Have:

  • Background in compliance-heavy industries (fintech, lending, reg-tech)

  • Technical fluency with AI/ML products

  • Experience scaling enterprise adoption and driving expansion within existing accounts

  • Previous experience as an early product hire building processes from scratch

  • MBA

At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace and ready to collaborate in person 4 days a week in our San Francisco office with a start time of 8:00 AM.

We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.

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Skills Required

  • 4-8+ years in product, growth, or hybrid roles at fast-growing startups
  • Experience building 0->1 products, ideally in AI, fintech, or B2B SaaS
  • Balance of product intuition, data-driven decision-making
  • Comfort working closely with engineers and researchers to ship fast in ambiguous environments
  • Track record driving measurable user or revenue growth through product improvements
Am I A Good Fit?
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The Company
HQ: San Francisco, CA
0 Employees

What We Do

At Salient, we’re rebuilding consumer loan servicing from the ground up - with agentic AI at the core. We started with auto lending, a $1.5 trillion industry and one of the most fragmented parts of financial services. We’re powering a more transparent, compliant, and consumer friendly future and seeking smart, driven and passionate colleagues to roll up their sleeves and join us in this mission. In under two years since launching: * We’ve grown to over $10M+ in ARR * Signed enterprise deals with some of the largest consumer lenders in the country * Reached over 2 million U.S. consumers, powering everything from payments to personalized support * Achieved cash flow positivity, giving us control over our own destiny * Raised $65M from top tier investors who believe in our long term vision * Processed more than $150M in loan payments and flagged $30M+ in fraud attempts using real-time AI systems * Identified over 35,000 compliance violations through automated regulatory intelligence

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