Product Growth Hacker (Exchange)

Reposted 3 Days Ago
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Hiring Remotely in Hong Kong
Remote or Hybrid
Senior level
Fintech • Financial Services • Cryptocurrency • NFT • Web3
The Role
Lead growth strategy and lifecycle initiatives for the Exchange App, collaborating with teams to enhance user engagement and drive global adoption through targeted marketing campaigns and data-driven insights.
Summary Generated by Built In

Crypto.com is on a mission to accelerate the world’s transition to cryptocurrency. As we continue to scale our Exchange App, we’re hiring a Growth Marketing Hacker to lead on our go-to-market strategy, lifecycle initiatives, and product positioning that fuel global user growth and engagement as we expand.

 

This role sits at the intersection of product, data, and creative execution: ideal for a strategic marketer who thrives in fast-paced, high-ownership environments. You’ll work in close collaboration with product managers and growth teams to align feature rollouts, growth campaigns, and user insights into compelling narratives that resonate across geographies and user segments.

Responsibilities:

    1. Strategy & Positioning

    • Partner up with product and strategy teams to own the growth strategy for the Exchange (Advanced) vertical.

    • Develop stories and campaigns that differentiate our platform in a competitive global market.

    • Partner with data, analytics and product to define user personas (e.g. retail traders, crypto newcomers, high-frequency traders) and map tailored journeys for each.

    • Lead on creative/copy positioning and brief submission for growth teams to deliver impactful and localised campaigns.

    • Work closely with product managers to align on roadmap priorities and customer feedback loops.

    •  

      2. Launch Execution

      • Partner up with the product team to manage the  go-to-market planning for feature launches.

      • Conceptualise integrated marketing campaigns across in-app, email, web, social, and earned media for UA to execute.

      • Partner with marketing, growth and product teams to ensure campaigns are timely, scalable, and data-informed.

      • Coordinate with local market teams and growth to adapt messaging for region-specific rollouts: localisation across product messaging, local behaviour and competitive landscape.

      •  

        3. Customer Insights & Market Intelligence

        • Analyze market trends and conduct competitive benchmarking to identify opportunities and threats.

        • Run user interviews, feedback loops, and surveys to understand pain points and improve UX/messaging.

        • Feed findings back into product and growth teams to inform prioritization and positioning.

        •  

          4. Growth & Retention

          • Design lifecycle programs that drive user activation, trading volume, and long-term retention.

          • Conceptualise  promotions, streaks, and incentive programs that reward engagement and boost retention.

          • Work with data, analytics and product teams to identify drop-off points and optimize onboarding and reactivation flows.

          •  

            5. Performance & Reporting

            • Work with Growth and Product to define KPIs across funnel metrics, retention, and campaign impact.

            • Report using tools like GA4, Tableau, Mixpanel: work closely with analytics and product to iterate quickly.

Requirements:

    • 7+ years of experience in product marketing: ideally crypto or financial background

    • Proven success launching and scaling B2C products or platforms and growing adoption and revenue sustainably.

    • Excellent communication and copywriting skills: you can simplify complex ideas and tell stories that convert.

    • Highly collaborative, with experience working cross-functionally in fast-paced environments. Bias to action.

    • Analytical mindset with proficiency in marketing analytics and user research.

    • Experience in regulated industries or financial services is a plus.

Skills Required

  • 7+ years of experience in product marketing
  • Proven success launching and scaling B2C products or platforms
  • Excellent communication and copywriting skills
  • Experience working cross-functionally in fast-paced environments
  • Proficiency in marketing analytics and user research
  • Experience in regulated industries or financial services is a plus

Crypto.com Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Crypto.com and has not been reviewed or approved by Crypto.com.

  • Fair & Transparent Compensation Pay is considered market‑competitive in select engineering, product, trading, compliance, and senior roles, with external postings and salary snapshots indicating strong bands in some geographies. Standout offers appear at higher levels, reinforcing that top‑of‑band packages are attainable in certain teams.
  • Healthcare Strength Benefit descriptions include medical, dental, and vision coverage across U.S. roles. Core health insurance is presented as part of a standard modern fintech package alongside other essentials.
  • Leave & Time Off Breadth Benefit materials reference PTO, sick time, and attractive annual leave with additional days for occasions. Time‑off provisions are positioned as a consistent element of the offering, with regional variation.

Crypto.com Insights

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The Company
4,266 Employees
Year Founded: 2016

What We Do

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. Crypto.com serves over 10 million customers today, with the world’s fastest growing crypto app, along with the Crypto.com Visa Card — the world’s most widely available crypto card, the Crypto.com Exchange and Crypto.com DeFi Wallet.

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