Location
Key Tower - 127 Public SquareBusiness
We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
If you’re ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
The Product Financial Support Specialist provides day-to-day end-user and operational support for our various property management technologies. This role troubleshoots product issues with a focus on financial workflows, documents and resolves customer tickets (internal and external), and escalates product defects to Engineering or Product Management. The Product Support Specialist ensures accurate processing of payments, billing, and financial transactions, while helping maintain documentation and onboarding materials related to financial products and processes. They work closely with Product, Engineering, and Operations teams to ensure high availability, compliance, and quality of product experience for residents, property teams, and financial operations.
1. Manage Product Support Operations (25%)
Triage, investigate, and resolve product support tickets across multiple channels (ticketing system, email, phone, Teams), providing first-line configuration and onboarding assistance to property teams and residents.
2. Diagnose and Escalate Product Issues (25%)
Reproduce issues, collect logs and screenshots, document steps to reproduce, classify severity and impact, and work with Product and Engineering teams to escalate defects, track the bug lifecycle, and validate fixes.
3. Coordinate Cross-Functional Issue Resolution (25%)
Lead triage discussions with Product and Engineering to prioritize customer-impacting issues, drive root cause analysis, and ensure timely resolution aligned with roadmap priorities and SLA commitments while communicating updates to customers and internal stakeholders.
4. Support Product Quality and Knowledge Enablement (25%)
Participate in release validation and post-release monitoring to identify regressions, maintain support documentation (knowledge base articles, runbooks, FAQs), and assist in creating training materials and internal enablement resources.
Education
This position requires an Undergraduate (Bachelor) Degree
Experience
- 3-4 Years: Product support, technical support, or operations role (SaaS or enterprise product experience preferred), with exposure to financial workflows, accounting processes, or transaction analysis required
- 1-2 Years: Strong analytical skills with the ability to interpret financial data, identify patterns, and provide actionable insights preferred
- 1-2 Years: Proven troubleshooting skills and experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and ability to perform efficient diagnostics, including financial transaction or billing issues preferred
- 1-2 Years: Property Management Technology Support i.e. Yardi Site Support, Salesforce, MRI, or similar platforms preferred
Compensation
Commensurate with Experience
$ 57,900 - 81,165 annually
Great Incentives!
Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:
Full benefits package
Generous paid time off
401(k) with company match
Growth and advancement opportunities
The Cleveland corporate office follows a hybrid work model that requires employees to be in the corporate office at least four days per week to foster collaboration, innovation, and team celebration.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace
#LI-JR1
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.#BPMF
Skills Required
- 3-4 years in a product support or operations role
- Exposure to financial workflows or accounting processes
- Strong analytical skills with ability to interpret financial data
- Experience with ticketing systems like Zendesk, Jira, or ServiceNow
Brookfield Properties Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brookfield Properties and has not been reviewed or approved by Brookfield Properties.
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Healthcare Strength — Health coverage is positioned as robust, with multiple plan options and access to specialty support tools such as virtual care and mental health resources. The benefits lineup is framed as comprehensive for a large employer, spanning medical, dental, and vision plus navigation programs.
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Retirement Support — A 401(k) plan with a company match is consistently presented as a core component of the total rewards package. Administration through a major provider and references to active plan information reinforce that retirement benefits are established and maintained.
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Leave & Time Off Breadth — Time off offerings are repeatedly described as a meaningful part of the package, including PTO and leave programs. Paid parental leave and related time-off elements are frequently highlighted as a draw, even as details can vary by group and location.
Brookfield Properties Insights
What We Do
Brookfield Properties develops and operates real estate investments on behalf of Brookfield Asset Management — one of the largest alternative asset managers in the world. From office to retail, logistics to multifamily, and hospitality to development, we work across sectors to bring high-quality, sustainable real estate to life around the globe every day.
