Product Experience Analyst - Lahore

Posted 18 Days Ago
Be an Early Applicant
Lahore, Punjab
Entry level
Internet of Things • Mobile • Other • Software
We’re on a mission to revolutionize connectivity. We're building the next-generation connectivity platform.
The Role
The Product Experience Analyst role involves enhancing customer satisfaction by collaborating across teams, defining customer experience strategies, analyzing feedback, and ensuring adherence to brand values. This role seeks to continuously innovate the customer journey and address pain points through informed decisions.
Summary Generated by Built In

US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, smart devices, car, home broadband, and more. That’s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and IoT, with world class engineering, best-in-class user experience, and features that will define the next generation of connectivity. 


At the core of it all, we have a team and culture that has been recognized by Forbes as one of the top 500 best startup employers in the US. Our team spans diverse backgrounds, cultures, and stories, with employees coming from 20+ countries.


We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we’re looking for someone exceptional to join our team.


We are seeking a passionate and customer-centric individual to join our team as a Product Experience Analyst in Lahore. If you are strongly dedicated to providing exceptional customer experiences and are eager to contribute to the revolution of the consumer wireless space, this role might be the perfect fit for you.

Responsibilties

  • Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
  • Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
  • Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
  • Analyze customer feedback and data to identify pain points and opportunities for improvement.
  • Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.
  • Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.

Requirements

  • Bachelor's degree in a relevant field.
  • Strong communication skills, both written and verbal.
  • Demonstrated empathy and customer-centric mindset.
  • Ability to work effectively within a team and across departments.
  • Proactive attitude with a strong willingness to learn and adapt.

What We Offer

  • Competitive above-market salary.
  • Comprehensive health coverage.
  • Free food, drinks, and many facilities.
  • Dynamic and agile startup environment.
  • Access to top-notch office amenities in Lahore.

Think you'll be a great fit? Apply to learn more!

The Company
New York City, NY
131 Employees
Hybrid Workplace
Year Founded: 2014

What We Do

At US Mobile, we’re on a mission to revolutionize connectivity. We're building a next-generation connectivity platform to connect the next billion wireless devices onto nationwide 4G and 5G networks, including your phone, drone, car, watch, pet tracker, and everything in between. We’re accomplishing this by leveraging cutting-edge technology and forward-thinking UI design.

Whether it’s with our free high-speed international roaming, customizable perks, AI-facilitated plan savings, customizable plans, or real-time dashboards, we’re building the industry’s most delightful user experience all backed by our excellent customer service.

US Mobile’s 4G LTE network reaches more than 300 million Americans and includes international calling to over 200 countries and territories, but you will never hear from an operator at US Mobile. Our real, live Customer Support Representatives are available by phone or chat 24 hours a day, 7 days a week – to keep you connected, informed, and saving with US Mobile.

Gallery

Gallery

Similar Jobs

HR Force Int. Logo HR Force Int.

Researcher

HR Tech • Software
Lahore, Punjab, PAK
26 Employees
Lahore, Punjab, PAK
26 Employees

Northbay Logo Northbay

Azure Data Engineer

Software • Database • Analytics
Lahore, Punjab, PAK
324 Employees

CureMD Logo CureMD

Marketing AI Analyst

Healthtech • Information Technology • Software
Lahore, Punjab, PAK
875 Employees

Similar Companies Hiring

Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees
RunPod Thumbnail
Software • Infrastructure as a Service (IaaS) • Cloud • Artificial Intelligence
Charlotte, North Carolina
53 Employees
Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account