At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
We are hiring for a Product Engineering Manager to act as a technical lead for tool, asset, and product development in our Salesforce navigator and product teams. The ideal candidate has people management experience and strong technical capabilities within Salesforce, in particular Agentforce.
The Product Engineering Manager, Salesforce, will oversee technical development across our product, asset, and tool portfolio within the Salesforce space and drive decisions for strategic architectural, packaging, and devops considerations. Ideal candidates have relevant technical experience to confidently and effectively provide the necessary technical oversight and support. They will also have AI tooling experience, enabling them to provide guidance for the team on how to execute effectively and optimally with these tools. If you appreciate working with cutting edge technology and delivering exciting new solutions - this role is for you!
You'll have the opportunity to:- Oversee development for new and existing products and assets on the Salesforce platform, as well as strategic tools for Salesforce implementation services
- You will work with tools like Claude and Codex, as well as with various features within Salesforce (Lightning Web Components, Flow, Console, Apex, etc)
- Oversee hands-on solution design, proofs-of-concept, development, and testing, in a fast-moving and close-to-customer hybrid engineering environment
- Participate in the full software development lifecycle, from ideation to planning to development to deployment and ongoing success
- Collaborate with wider product team (product owner, product engineering lead, product developers) to evaluate market demand, groom prioritized work, and align on final design details for value-add and scalable solutions
- 8+ years of hands-on experience with Salesforce, understanding of Salesforce architectural concepts, capabilities, and constraints
- Strong understanding of object-oriented programming concepts and design patterns
- Bachelor's degree in Computer Science, Software Engineering, or equivalent
- Strong Analytic skills with ability to formulate problem/solution in both business & technical terms
- Experience acting as a people manager for technical resources
- Experience with integrations between Salesforce and other systems
- Experience with Salesforce Agentforce solutions
- Experience with Service Cloud and Service Cloud Voice is a plus
- Excellent communication skills and ability to work in a fun, collaborative environment
- Experience working with Salesforce managed packages and Salesforce AppExchange submission is a plus
- Experience with front-end technologies such as HTML, CSS, JavaScript & Responsive Web Designs
- Experience working on Digital Channel or Contact Center applications is a plus
- Experience with AWS development is a plus
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Skills Required
- 8+ years of hands-on Salesforce experience, including Salesforce architecture, capabilities, and constraints
- Strong understanding of object-oriented programming concepts and design patterns
- Bachelor’s degree in Computer Science, Software Engineering, or equivalent
- Strong analytical skills and ability to formulate problems and solutions in business and technical terms
- Experience managing technical personnel
- Experience integrating Salesforce with other systems
- Experience with Salesforce Agentforce solutions
- Experience with Service Cloud and Service Cloud Voice
- Excellent communication skills and ability to work collaboratively
- Experience with Salesforce managed packages and AppExchange submission
- Experience with HTML, CSS, JavaScript, and responsive web design
- Experience with digital channel or contact center applications
- Experience with AWS development
What We Do
We are NeuraFlash, your Service Cloud and AI experts. As a leading AI and Platinum Consulting / ISV Partner of Salesforce, we are obsessed with helping our customers transform their businesses with Bots, Digital Channels, Service Cloud, Field Service Lightning, and Einstein Analytics. We are a dynamic and fast-growing team of go-getters who are driven and passionate about customer success. Our team consists of not only certified Salesforce consultants but also AI experts. Whether it’s taking your initial first steps, enhancing existing solutions, or ongoing optimization, we help customers leverage the power of Salesforce Einstein and AI to improve their businesses and get the most out of their Salesforce.com investment. Our Mission: Here at NeuraFlash we are obsessed with customer success and have a mission of helping our customers build their Salesforce story leveraging the power of AI. We specialize in building solutions that transform and optimize experiences: employee and customer. We believe that every customer and solution is unique and therefore have IP, tools and best practices to help any business achieve its Salesforce goals. We’re the “Service Cloud Guys” - it’s what we do!
