Product Documentation Specialist

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about
As a Product Documentation Specialist you will create, edit, and review client-facing, product documentation for the Infobip platform, products, and solutions.  

If you are an enthusiastic technical communicator, and would be comfortable talking to different subject matter experts and developer, you will enjoy the diversity of tasks! 

Our Product Documentation team sits within Product Development, focusing on the content and user experience of our Infobip Documentation Hub (Docs).

The documentation hub is a collection of product documentation, how-to-use cases, and general information about the platform created to help our customers get started with Infobip and get inspired on how to connect with their end users.

On a daily basis, you'll be working closely with multiple teams and use Jira to track your work.
What you'll do

• Create, improve, update, and proactively maintain content of Infobip technical documentation.
• Collaborate with peers from different departments on creating new or updating current content of Infobip technical documentation to achieve technical accuracy, make documentation easy to scan, legible and readable.
• Partner with Product Managers for assigned product and features.
• Develop or maintain document templates, information, and content structures that helps to make documentation cohesive and improve efficiency of writing.
• Write technical tutorials and how-to tutorials.
• Collaborate on technical schemes, illustrations, diagrams, and screenshots.
• Assist in enhancing the team's efficiency by focusing on refining team processes.
• Facilitate the adaptation of documentation to cater to user needs, while partnering with peers to improve the information architecture and user experience of the documentation site.
• Continuously build knowledge about Infobip products to become domain expert.
• Keep up to date with industry trends. Share knowledge internally and grow your skill set. Be a tech writer ambassador.

• Ability to quickly grasp complex technical concepts and make them easily understandable to our target audience.
• Relevant technical writing experience in documenting features, UI, and writing concise technical guides within software development (Product Documentation Specialist, Technical Content Writer, Technical Documentation Specialist, Documentation Manager).
• A proactive, persistent, and patient, as well as open-minded, and optimistic attitude to resolving problems and delivering results.
• Preferably a degree in IT or English language studies, or equivalent work experience.
• Native level or full professional proficiency in the English language (written and verbal). Superior command of the English language, including grammar and language usage.
• Superior research skills. Strong attention to detail.
• Comfortable speaking with subject matter experts to obtain the necessary information to write documentation.
• Ability to meet aggressive deadlines.
• Flexibility and willingness to work with multiple teams and departments across different time zones to produce the documentation.
• Quickly learn and adopt new technology, tools, and processes in a fast-paced, ever-changing environment.

Nice-to-have qualifications

• We'd love you to be a lifelong learner.
• Familiar with style guides. e.g., Microsoft Manual of Style. 
• Basic UX writing skills.
• Experience documenting APIs.
• Experience with docs-as-code workflows (Git, Markdown, static site generators, etc.)
• Curiosity and enthusiasm for AI technologies, how they shape and impact the future of technical communication

Why you'll love it here

• Financial rewards & recognition – A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact
• Flexible work arrangements – We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere – and not always between 9 and 5
• ESOP (Employee Stock Ownership Plan) – As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options
• Work-life balance and Well Being – We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations
• Career mobility – Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path
• Professional development – Learning never stops. Onboarding, mentorship, and training programs help you grow—no matter where you start
• International mobility – Ready to take your career global? Explore short- and long-term opportunities in our Hubs worldwide
   

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success – wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.